Administration Operations Manager

Job Requisition ID: 2071- Legal Entity: Monash Health- Location: Dandenong, VIC, AU, 3175- Employment Type: Full Time- Posting Date: 21 Oct 2024

**Administration Operations Manager - Specialist Clinics (Dandenong & Casey Hospital)**

**Monash Health is a great place to work**

Monash Health is Victoria's largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage. To see first-hand what our colleagues think about working here, take a look at the following short videos: monashhealth.org/careers. Monash Health provides a world of healthcare across south eastern Melbourne, uniquely integrating primary, secondary and tertiary health services as well as world-renowned research and teaching facilities. We employee more than 25,500 staff who work across 40 care locations, including seven hospitals and an extensive network of rehabilitation, aged care, community health and mental health facilities. Each year:

- We provide more than 3.4 million episodes of care to our community,
- More than 276,000 people are admitted to our hospitals,
- Close to 220,000 people receive care at our three emergency departments,
- We respond to more than 67,000 ambulance arrivals,
- We perform more than 48,000 surgical procedures, and
- We deliver more than 10,000 babies.

**Leadership Opportunity in The Specialist Consulting Clinics - Dandenong and Casey**

**Embark on a rewarding career and be part of a team where your dedication makes a difference to those in the community.**

**About Specialist Consulting**

Specialist Consulting provides an extensive range of medical and surgical specialist clinics to consumers of Monash Health. It is supported by multidisciplinary staff including allied health specialists, diagnostic services and interpreter services. Monash Health currently operates 680+ specialist clinics located across 8 sites servicing Melbourne's large southeast catchment with a diverse and multicultural population. Our clinical and administrative teams work in a dynamic, fast paced environment, balancing the needs of patients in our care, along with those of the medical and nursing teams and the appointment scheduling. Our teams are well established, friendly and compassionate and welcome new staff.

**About the Role**

The Administration Operations Manager (Specialist Consulting) is an exciting full time opportunity as the lead manager for the Dandenong and Casey Specialist Consulting clinics and the administration teams. Whilst leading the administrative and clerical teams, your weekday will be surrounded by an established team of nurses, clinicians and medical workforce staff from a range of specialties. This position is responsible for overseeing the administrative operational management of Specialist Consulting at these specific sites, with an exciting and ever growing service and clinical sites planned. This position will drive and lead change to improve service delivery and efficiency. The role of the operations manager positively contributes to the delivery of an exceptional patient experience, and which is in line with our organisation's strategic plan. Using strong leadership skills, this role engages and partners with stakeholders from across the organisation to develop and implement change programs, new procedures and manage teams and responsibilities across multiple sites.

**About You**

You are patient focused and aware of the needs of those in the community who require ongoing support and care outside of the inpatient setting. You see the bigger picture for the clinic administrative team and have the ability to build rapport and work in a fast-paced dynamic environment, adapting and modifying your approach with attention to detail. You are able to plan and organise processes and recognise and act on opportunities for change and improvement. You have clear verbal and written communication skills, managing interactions and customer service across the spectrum with program directors, unit heads, nursing and administrative staff at each of the sties. You will have had had leadership experience and extensive outpatient / specialist clinic roles, are able to work across sites and manage a large clerical team who are running, scheduling and booking a large number of appointments daily. You are able to work across multiple computer systems, including patient records, scheduling and referral management.

**What you need**:

- Tertiary qualification in a relevant discipline
- Extensive outpatient / specialist clinic experience with multiple care teams
- Evidence of leadership skills and management capability
- A drive to improve outcomes, enthusiam and ability to bring others with you on change journey
- Knowledge of the specialist consulting access policy and implementation at a local level

**You will be responsible for**:

- Developing and operationally delivering the strateg