Customer Relationship Manager

2 weeks ago

Brisbane, Queensland, Australia Assetlink Full time

**About ASSETLINK**

Established in 1993, Assetlink is an Australian owned facilities services provider with over 3,000 people serving over 1,200 customers in Australia and New Zealand. Specialising in the provision of standalone cleaning and security services or a tailored integrated solution, Assetlink support businesses to manage their assets and operations in the commercial, retail, aviation, health & aged care, and mining sectors.

**The Role**:
As a result of significant growth and expansion in the Network Business portfolio, Assetlink Services has an exciting opportunity for a Customer Relationship Manager to join the Network Business team.

You will manage our client sites across QLD. The potential growth opportunities mean that there are exciting times ahead and will give this position a unique chance to make a difference.

**What you will be doing**:

- Oversee and manage a portfolio of client sites
- Act as the key relationship holder with existing clients and ensure contract extensions, variations and renewals are process promptly and opportunities for contract growth are identified and explored
- Meet our contractual obligations and delight our clients by exceeding their expectations
- Build, mentor and develop your team and ensure that cleaning standards exceed contract requirements - maintain compliance standards and quality systems
- Meet KPI's consistently - scheduled site inspections, incident reporting, safety audits, regular client communication
- Regular reporting of key contract key metrics
- Full Profit and Loss responsibility

**You will have**:

- Demonstrated track record of managing sites in Facility Management services
- Experience in delivery of cleaning services will be well regarded
- Previous experience in managing and training subcontractors
- Retail cleaning experience - advantage
- Thorough working knowledge on the use and general maintenance of mechanical cleaning equipment - preferred
- Significant experience within an operations management position with the ability to lead, mentor and motivate your extended team
- Strong P&L, financial, commercial, and contractual understanding
- Ability to convert potential prospects into new clients, using superior influencing skills
- Professional verbal and written communication skills
- Ability to multi-task, be flexible and work under pressure to meet deadlines
- Can-do attitude with high energy and resilience
- Valid, unrestricted Drivers Licence
- Fully vaccinated in COVID-19
- **Willingness to travel on a regular basis - at least once a fortnight for 1 or 2 nights to remote regional QLD locations**

If you are an experienced Customer Relationship Manager from the FM or retail sector, please share your CV and cover letter with us - ' - we would love to hear from you. Applications from First Nations and Indigenous Australian communities are welcomed.

**Assetlink's Diversity Commitment**:

- Currently, Assetlink is representative of around 80 nationalities, speaking 59 different languages. Assetlink recognises the benefits of diversity in creating amazing customer experiences, increasing productivity and encouraging business growth._

  • Customer Relationship Manager

    2 weeks ago

    Brisbane, Queensland, Australia beBeeCustomer Full time $60,000 - $82,500

    Job Title: Customer Relationship ManagerAbout the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relationship Manager. In this role, you will be responsible for delivering exceptional customer service and building strong relationships with our clients.Key Responsibilities:To act as the face of our...

  • Customer Relationship Manager

    2 weeks ago

    Brisbane, Queensland, Australia Queensland Government Full time

    As the Customer Relationship Manager you will drive strategic client engagement processes to establish and maintain high quality relationships with Corporate Enterprise Solutions' customers and external suppliers.You will develop, monitor, and enhance customer relationships as well as customer management strategies, processes, and systems, including...

  • Customer Relationship Manager

    2 weeks ago

    Brisbane, Queensland, Australia beBeeCustomerService Full time $50,153 - $59,999

    Customer Relationship ManagerWe are seeking a professional and customer-focused individual to manage the interface between our company and customers. The ideal candidate will possess excellent communication skills, a warm personality, and a strong focus on building and maintaining customer relationships.The role involves managing internal spreadsheets and...

  • Customer Relationship Manager

    2 weeks ago

    Brisbane, Queensland, Australia beBeeRelationships Full time $60,620 - $62,480

    Customer Experience ConsultantThis role is responsible for developing and maintaining customer relationships with corporate, leisure & commercial customers.Main Responsibilities:Manage all aspects of a customer's Enterprise experience both online and over the phone.Communicate with suppliers providing accurate information regarding reservations,...

  • Customer Relationship Manager

    2 weeks ago

    Brisbane, Queensland, Australia beBeeCareer Full time $90,000 - $120,000

    Job OverviewThis role involves managing a portfolio of customer accounts and building relationships to drive sales and customer value.The successful candidate will have strong time management and planning skills, with the ability to work independently and collaboratively as part of a team. They will be responsible for creating and managing a daily schedule...

  • Customer Relationship Manager

    1 week ago

    Brisbane, Queensland, Australia beBeeRelationship Full time $90,000 - $120,000

    Role OverviewHilti is a passionate global team committed to making construction better. We provide our customers innovative solutions that impact the buildings, roads, and infrastructure people rely on every day.This customer-facing role involves managing relationships, creating schedules, and demonstrating tools on-site.Developing client relationships –...

  • Customer Relationship Manager

    2 weeks ago

    Brisbane, Queensland, Australia beBeeFieldMerchandiser Full time $60,000 - $80,000

    Drive sales results by building strong customer relationships and growing a market share.About The RoleWe're seeking a professional who is passionate about helping customers achieve their goals. You'll have the autonomy and support to succeed in this opportunity requiring work 3 full weekdays.Key ResponsibilitiesDeveloping and maintaining key relationships...

  • Customer Relationship Manager

    2 weeks ago

    Brisbane, Queensland, Australia Smith And Co Full time

    Very Attractive Salary Packaging and Employee Perks- Stunning and Central Office Location- Supportive and Engaging Employee Culture**CALLING ALL CUSTOMER RELATIONSHIP MANAGERS/ CUSTOMER SERVICE OFFICERS**Our Client is one of Australia's largest privately owned and most trusted financial institutions. Dedicated to everyday individuals around Australia, our...

  • Customer Relationship Manager

    1 week ago

    Brisbane, Queensland, Australia beBeeBusiness Full time $60,000 - $80,000

    Business Development RepresentativeThis role involves working closely with the Sales team to identify and pursue new business opportunities, as well as expanding existing customer relationships.Key Responsibilities:Develop in-depth knowledge of our products and services to effectively communicate their value to customers.Collaborate with Customer Success and...

  • Customer Relationship Manager

    1 week ago

    Brisbane, Queensland, Australia beBeeRelationship Full time $90,000 - $150,000

    Lead Customer Advocate About the Role:You will lead customer advocacy by fostering exceptional relationships with clients to deliver top-quality support and drive profitable business growth. Key Responsibilities:- Proactively develop your client base through regular calls and visits.- Leverage product knowledge to meet sales and growth targets.- Provide...