
Customer Relationship Manager
5 days ago
About the Role:
You will lead customer advocacy by fostering exceptional relationships with clients to deliver top-quality support and drive profitable business growth.
Key Responsibilities:
- Proactively develop your client base through regular calls and visits.
- Leverage product knowledge to meet sales and growth targets.
- Provide technical, loan structuring, and policy support to clients.
- Identify and address client training needs to improve service standards.
- Address customer needs with appropriate service and product solutions.
- Maximize settlements, proactively managing retention risks.
- Deliver exceptional customer service, reflected in positive survey results.
Requirements:
- Strong knowledge of local and national housing markets.
- Experience with mortgage and lending products and services.
- Proven skills in sales, business development, and relationship management, with excellent interpersonal, verbal, and written communication.
- Commercial acumen and understanding of credit and risk policies.
- Current Australian driver's license.
- Intermediate MS Excel skills and ability to perform statistical analysis (preferred).
- Tertiary qualifications in a related business field (preferred).
Additional Information:
We're committed to providing an accessible experience for all applicants. If you require additional support, please contact our HR team.
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