Dental Practice Manager

2 days ago

Melbourne, Victoria, Australia West Dental & Implants Full time

** Join Our Growing Team at West Dental & Implants**

**Location**: Hoppers Crossing (Opposite the Pacific Werribee) | ? **Hours**: Monday to Friday

At **West Dental & Implants**, we're committed to delivering exceptional patient care in a welcoming and modern environment. As we continue to grow, we're seeking a dedicated and dynamic **Practice Manager & Treatment Coordinator** to lead the front-of-house, coordinate treatment journeys, and ensure the smooth day-to-day running of the practice.

This is a **hybrid role** that requires a strong leader with exceptional organisational, communication, and customer service skills — someone who can confidently manage the operations of the practice while also guiding patients through their care with empathy and clarity.

**Key Responsibilities**:
**Patient Experience & Coordination**:

- Welcome patients and ensure their journey through the practice is smooth, professional, and caring.
- Guide patients through treatment plans, helping them understand their options and feel confident in their care.
- Schedule and manage appointments efficiently to optimise the clinical diary.
- Encourage treatment acceptance through clear communication

**Practice Management & Operations**:

- Oversee the daily running of the practice, ensuring a high standard of service, cleanliness, and compliance.
- Lead and support the team, managing rotas, training, and performance reviews.
- Maintain accurate records, handle invoicing, and ensure compliance.
- Monitor KPIs and contribute to the growth and success of the business through strategic planning and goal setting.

**Sales & Marketing**:

- Support marketing initiatives and patient engagement campaigns.
- Promote services and special offers to enhance patient retention and treatment uptake.

**What We're Looking For**:

- **Experience in dental or healthcare management** (essential)
- Strong communication, organisation, and multitasking skills
- A warm, confident, and proactive approach to both team leadership and patient care
- Knowledge of dental software is a plus
- Committed to high standards of professionalism, compliance, and confidentiality
- Comfortable working in a fast-paced environment

**What We Offer**:

- A supportive, forward-thinking team and modern working environment
- Competitive salary (dependent on experience)
- Ongoing training and career development opportunities
- The chance to play a key leadership role in a growing private dental practice

**Ready to take the lead in a role that truly makes a difference?**
We'd love to hear from you.

**Job Types**: Full-time, Permanent, Casual

Pay: $35.00 - $48.00 per hour

**Benefits**:

- Employee discount

Schedule:

- Monday to Friday
- No weekends

**Education**:

- High School (Year 12) (preferred)

**Experience**:

- Dental Practice: 5 years (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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