Service Leader

Vibrant Futures is a free early intervention, non-clinical psychosocial service supporting young people up to the age of 18 who are at risk of, or showing early signs of a mental illness.
We are dedicated to helping young people and families build stronger relationships.
Our family-focused practice provides a safe, caring, and supportive environment where young people and their carers can work through challenges together.
We are co-located with headspace Townsville at the Townsville Youth Hub.
About us :
We are leaders in mental health service delivery, specialising in working with adults and young people, and in early childhood intervention.
Stride is a name that expresses our ambition – it's a name that's purposeful and shows awareness of the important role we play in the recovery journey.
As we embark on our next stage, join us to make a difference.
We're here to Stride.
Our Service :
Vibrant Futures is a flexible early intervention mental health support service.
Vibrant Futures aims to build resilience in children and young people, confidence in parents and carers, seek connections to support and create awareness in the community.
The Vibrant Futures service provides flexible support to young people and their families / carers to improve their emotional health and wellbeing by :
Building resilience and enhance the wellbeing of young people who are at risk of or showing early signs of mental health difficulties.
Providing evidence informed short-term and long-term early intervention support based on a Family Action Plan, specifically for children and young people up to the age of 18, and their families.
Providing information on services available, including referral options and assist families access these services.
Assisting young people and families using an outreach model and where appropriate link them to group work that supports early intervention programs or services.
Encouraging families / carers involvement in the development strategies which enhance choice, dignity, and independence of the person under families / carers
Promoting the dignity and rights of families and carers of people with a mental health issue, both within the service and in the wider community.
On Offer :
Based in Townsville
Permanent, full-time opportunity
Salary Packaging options (up to $15,899 tax free)
Meals and entertainment allowance of up to $2,650
Leave loading at 17.5%
Stride Rewards – access to discounts from 100s of retailers (fashion, food and fitness)
One paid wellbeing leave day per year
Purchase up to 5 additional leave days in a 12 month period (pro rata entitlement if part-time)
Paid parental leave support
Supportive team environment
Excellent training and career development
Role Overview :
The Service leader leads the Vibrant Futures team that consists of 3 full-time Family Support Workers.This position provides instructions, guidance support and actively works with the team to improve identified skill areas.
The Service Leader will understand the scope of the service, process and triage referrals coming in to the service and carry a small case load.
The Service Leader monitors and reviews the systems and processes used in Vibrant Futures.
The collected information is used to analyse service delivery outcomes and to enhance the effectiveness of support for persons with a mental illness / disability.
The Service Leader works in close partnership with the Centre Manager to provide leadership, practice development and mentoring sessions to a team of Family Support workers.
Support administrative functions of the Centre Manager.
Requirements :
Minimum of Cert IV in Mental Health, Community Services or other related discipline (ideally a completed Diploma or Bachelors)
Experience and skills in working with people experiencing mental illness and / or disability
Ability to think and act calmly and deal sensitively with distressed people
Demonstrate effective listening, communication skills, empathy; and the capacity to relate with others with dignity and respect
Ability to help program participants link in with other relevant community resources and to promote the rights, responsibilities and recovery of program participants
Ability to implement and facilitate planned activities resulting in greater community access and support
Demonstrated communication, problem solving and organisational skills
Proficiency in use of computer and Microsoft office
Demonstrated ability to work with families, carers, government agencies and community services
Must be eligible to apply / currently hold a Blue Card
Must hold / be willing to apply for NDIS worker screening clearance
Current driver's license
Stride is committed to the safeguarding of children and vulnerable people.
All applicants applying for roles within Stride must undergo required screening processes prior to their successful appointment.
Stride is an inclusive workplace and we encourage applications from diverse backgrounds in order to enhance the depth of cultural diversity and insight within our workforce.
This includes but is not limited to people with a lived-experience of mental healthrecovery,Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, LGBTQIA+, and people with disabilities.
Apply now
To apply complete the online application form, attach a copy of your CV and a cover letter outlining your suitability for the available role.
Applications will be viewed and actioned upon receipt with a final closing date of 12 September 2025.
For any queries, please email
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