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Direct Services Team Leader

4 weeks ago

Brisbane, Queensland, Australia Queensland Government Full time

As a Direct Services Team Leader you will supervise the day-to-day practice of direct support staff in the provision of accommodation support and respite services to people with an intellectual disability and their families.

You will ensure that staff practices are consistent with all relevant legislative requirements and standards, including the Human Services Quality Framework.

As a Direct Services Team Leader you will have skills in leading and mentoring staff within an established direct support practice framework.

The Direct Services Team Leader (DSTL) Key Responsibilities Are

  • Encouraging teams to identify and implement strategies to ensure continuous improvement of service delivery for people with an intellectual disability.
  • You keep yourself and teams informed about and ensure the application of relevant legislative requirements, departmental policies and service delivery practices.
  • You plan for and implement regular monitoring and review of systems and processes utilised by support staff within the service delivery environment.
  • You can articulate performance standards when providing coaching and mentoring to direct support staff by providing constructive and incisive feedback about the work practices of individuals. You inform staff on service delivery and departmental requirements and will escalate matters of concern.
  • You actively contribute and encourage others to participate in support planning for people with a disability who receive services.
  • Recognising and contributing to the AS&RS Governance Structure, supporting quality outcomes for clients through the delivery of quality services and continuous improvement.

Delegations - This position does not hold any human resource and financial delegations.

Applications to remain current for 12 months.

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