Senior Customer Service Leader

1 day ago

Brisbane, Queensland, Australia beBeeLeadership Full time
Job Title: Senior Customer Service Leader

We are seeking a highly skilled and experienced Senior Customer Service Leader to join our team.

  • This is an exciting opportunity for someone who thrives on building relationships, mentoring others, and delivering exceptional service.
  • The successful candidate will have a proven track record of motivating teams, driving performance, and fostering a culture of accountability and continuous improvement.
About the Role

In this leadership role, you'll work closely with the Customer Service team to guide daily operations, support valued customers and account managers, and drive continuous improvement.

Key Responsibilities:
  1. Lead and support the Customer Service team to ensure smooth daily operations.
  2. Respond to customer inquiries, process orders accurately, and provide timely updates.
  3. Support Account Managers and inbound customers with quotes, documentation, and coordination.
  4. Maintain accurate records and ensure efficient documentation processing.
  5. Resolve customer concerns and collaborate with internal departments for effective solutions.
  6. Drive process improvements and foster a positive, high-performing team culture.
About You

The ideal candidate will have strong leadership experience, excellent communication skills, and a passion for delivering exceptional customer service.

They will be able to demonstrate a clear understanding of the print and label manufacturing industry, as well as the ability to build strong relationships with customers and colleagues alike.

What We Offer

Our company offers a competitive salary and benefits package, as well as opportunities for career growth and development.

We are committed to creating a workplace that values diversity, equity, and inclusion, and we encourage applications from candidates from all backgrounds.

How to Apply

If you're a motivated and experienced leader looking for a new challenge, please submit your application today.

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