Doorways Emergency Relief Assessor

Number of Positions Available:

2

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- We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.

- ABOUT US

- The Salvation Army is one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.
Why this role matters

The Doorways program provides person centred care to community members experiencing financial or other forms of hardship through the provision of financial and material emergency relief. Case management is provided at some of the Doorways sites to engage people through early intervention as well as address long term disadvantage to break the cycle of poverty and alleviate financial hardship. Our practitioners are strength based and trauma informed in their practice to build individual capacity, resilience and wellbeing.

About the role

We are seeking a values-driven Emergency Relief Assessor who will be responsible for assessing community member needs and determining appropriate financial assistance (emergency relief) and/or referrals, as required.

You will successfully
- Conduct interviews and assessment for emergency relief (ER) with community members in accordance with Doorways guidelines
- Determine the assistance to be provided in line with Doorways standards of practice
- Community members are assisted to access support services through referral and advocacy to service providers within and external to The Salvation Army, where appropriate
- Escalate complex or unresolved matters
- Accurate, up-to-date client records and data is maintained for all clients in accordance with TSA standards and procedures, using all relevant TSA systems including SAMIS
- Risks to community members, staff and TSA are identified and brought to the attention of the relevant Line Manager as soon as possible
- Service gaps are identified and recommendations for service delivery improvements are made to the relevant Line Manager
- Actively support the local mission delivery model by working collaboratively with Corps, where required
- Practice adherence with TSA's Policies and Procedures, Doorways Model of Care and Practice Guides

This is a part-time (19 hrs), permanent role base in Ipswich, QLD. Salary and conditions are in accordance with the SCHADS Level 3.

You will have
- Diploma level (preferred) or Certificate IV (minimum) qualification in a related field (Community Services etc)
- Experience working in the community services sector
- Experience working with people from culturally and linguistically diverse backgrounds would be beneficial.
- Experience working in a fast-paced environment (contact centre) would be highly regarded (for Phone Line ER Assessors)
- A national Criminal History check is required
- A current and valid Working with Children's Check
- We are committed to providing a safe environment for our people. Please note that The Salvation Army has a mandatory vaccination procedure._

What we offer
- Flexible working conditions
- (Maybe eligible to) NFP salary packaging ($15,900 tax free) plus meals and entertainment benefits
- Employee Assistance Program - Independent confidential counselling service
- Financial, retail and lifestyle discounts and benefits
- Discounted health and fitness programs through Fitness Passport
- Up to 8 weeks leave per year through our purchase leave scheme
- Generous Parental Leave offering of 12 weeks
- Up to 5 days paid leave per year to support a TSA program or activity
- An inclusive culture of dedicated, passionate, and professional team members
- Positively supporting and impacting the lives of others through your career contribution
- The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. _
- We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W_
- The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check._
- We are committed to providing a safe environment for our people. _
- Please note that The Salvation Army has a mandatory vaccination procedure._
- We value Integrity, Compassion, Respect, Diversity, and Collaboration_