Doorways Emergency Relief Support Specialist

2 weeks ago

Brisbane, Queensland, Australia beBeeCommunity Full time $79,521 - $108,155
Job Description

The Salvation Army is a Christian movement and one of Australia's largest charities, driven to make a difference in the lives and futures of others.

Our Doorways program provides person-centered care to community members experiencing financial or other forms of hardship through financial and material emergency relief.

As a strength-based and trauma-informed practitioner, you will engage people through early intervention and address long-term disadvantage to alleviate financial hardship and break the cycle of poverty.

Key Responsibilities
  1. Conduct interviews and assessments for emergency relief with community members in accordance with Doorways guidelines.
  2. Determine the assistance to be provided in line with Doorways standards of practice.
  3. Assist community members to access support services through referral and advocacy to service providers within and external to The Salvation Army, where appropriate.
  4. Escalate complex or unresolved matters.
Required Skills and Qualifications

To be successful in this role, you will require:

  • A Diploma level (preferred) or Certificate IV (minimum) qualification in a related field (Community Services etc).
  • Experience working in the community services sector.
  • Experience working with people from culturally and linguistically diverse backgrounds would be beneficial.
  • Experience working in a fast-paced environment (contact centre) would be highly regarded (for Phone Line ER Assessors).
Benefits

As a registered NFP we offer our eligible employees real and meaningful benefits such as:

  • NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit ($2,650).
  • Flexible working conditions.
  • Health, fitness and financial discounts / benefits.
  • Paid parental leave - 12 weeks.
  • Up to 8 weeks leave per year through our purchase leave scheme.
  • Up to 5 days paid leave per year to 'volunteer' in a TSA program or activity.
Others

We are committed to protecting children and young people from harm. All child-facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.

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