People Skills Specialist

6 days ago

Brisbane, Queensland, Australia beBeeSupport Full time $60,000 - $75,000
Job Title: Emergency Relief Assessor

  • Job Description:

The Salvation Army's Doorways program is a community-focused initiative that provides person-centred care to individuals experiencing financial crises or other forms of hardship. Our practitioners are trained in trauma-informed practices, working within a strength-based context with holistic principles to build individual capacity, resilience, and well-being.

As an Emergency Relief Assessor, you will be responsible for assessing community member needs and determining appropriate financial assistance (emergency relief) and/or referrals.

  • Key Responsibilities:
  • - Conduct interviews and assessments for emergency relief (ER) with community members over the phone in accordance with Doorways guidelines
  • - Determine the assistance to be provided in line with Doorway's standards of practice
  • - Community members are assisted to access support services through referral and advocacy to service providers within and external to The Salvation Army, where appropriate
  • - Actively support the local mission delivery model by working collaboratively with Corps
  • Requirements:
  • - Diploma level (preferred) or Certificate IV (minimum) qualification in a related field (Community Services etc)
  • - Experience working in the community services sector
  • - Experience working with people from culturally and linguistically diverse backgrounds would be beneficial
  • - Experience working in a fast-paced environment (contact centre) would be highly regarded
  • - A current and valid QLD Working with Children's Check
  • - A willingness to undergo a National Police Check
  • Benefits:
  • - Maybe eligible to NFP salary packaging ($15,900 tax free) plus meals and entertainment benefits
  • - Employee Assistance Program - Independent confidential counselling service
  • - Financial, retail and lifestyle discounts and benefits
  • - Discounted health and fitness programs through Fitness Passport
  • - Up to 8 weeks leave per year through our purchase leave scheme
  • - Generous Parental Leave offering of 12 weeks
  • - Up to 5 days paid leave per year to support a TSA program or activity
  • About Us:
  • - The Salvation Army is one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship.

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