Assistant Service Coordinator

4 days ago

Melbourne, Victoria, Australia Hudson Australia Full time

This pay rate is inclusive of mandatory 25% casual loading

**Assistant Service Coordinator**
**Location**:Blackburn, Victoria
**Department**: Fire Rescue Victoria (FRV)
**Employment Type**:Temporary 3 month contract
**Salary**: $42.33/hour + Super
**Start date**:ASAP

**About Fire Rescue Victoria**:
Fire Rescue Victoria (FRV) is a modern fire and rescue service dedicated to protecting communities across Melbourne and Victoria's major regional centres, 24/7. Established on July 1, 2020, we employ over 3,500 operational career firefighters and 540 corporate and administrative staff. Operating from 85 fire stations, we proudly collaborate with Country Fire Authority (CFA) volunteer brigades to deliver exceptional emergency services and community support both locally and globally.

**Position Overview**:
We are seeking a dedicated **Assistant Service Coordinator** to join the team. In this role, you will play a crucial part in coordinating communications between clients, contractors, and staff to ensure our services meet customer expectations. You will support the Service Supervisor, Account Executive(s), and Service Manager in key departmental functions, while driving innovation and efficiency within our service delivery processes.

**Key Responsibilities**:

- Coordinate daily interactions, quotations, queries, and work orders between FES customers and technicians.
- Assist in managing customer accounts and meeting reporting requirements set by clients.
- Perform administrative tasks, including reporting, non-programmed visits, and updates to the customer portal.
- Maintain the FES database, ensuring accurate information entry into Firecode, while adhering to policies and procedures.
- Actively participate in the development and improvement of FES and Firecode processes.
- Strive to exceed both internal and external customer expectations and reporting timelines.
- Foster strong relationships with FES customers, staff, technicians, and contractors.

**Key Competencies**:

- Accountability
- Adaptability
- Attention to detail
- Compliance
- Coordination
- Customer focus
- Listening skills
- Problem-solving abilities

**Qualifications**:

- Minimum 2 years of experience in a customer service role.
- Proficiency in MS Office products and intermediate computer skills.
- Knowledge of the fire industry and Essential Services Legislation is advantageous.

**Why Join FRV?**

At FRV, you will be part of a dynamic team committed to community safety and resilience. We offer a supportive work environment, opportunities for professional development, and a chance to make a real difference in the lives of Victorians.

**How to Apply**:
If you are passionate about customer service and eager to contribute to the safety of our communities, we want to hear from you

  • Aged Care Service Manager

    5 days ago

    Melbourne, Victoria, Australia beBeeCare Coordinator Full time $60,000 - $80,000

    Key Responsibilities:This role requires the management of in-home care services, ensuring high-quality care is delivered to clients while maintaining compliance with relevant laws and professional standards.The ideal candidate will have a Certificate III in Aged Care or higher qualification and possess knowledge of the aged care industry and community...

  • Administrative Assistant

    7 days ago

    Melbourne, Victoria, Australia beBeeSurgical Coordinator Full time $62,960 - $78,400

    Key Role in Surgical CoordinationAbout the JobThis is a highly valued and key role within our practice, providing administrative support to surgeons and coordinating surgical bookings.The successful candidate will have experience as a surgical secretary/PA or similar, with excellent communication skills and a commitment to quality and...

  • Guest Experience Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia beBeeGuest Coordinator Full time $65,000 - $85,000

    Job OverviewWe are seeking an experienced professional to support our Guest Management and Ticketing team in the upcoming 2026 AACTA Awards. The successful candidate will assist in all areas related to ticketing, invitations, seating, and guest check-in for the ceremonies.ResponsibilitiesSupervise and contribute to research across the guest list as...

  • Office Care Specialist

    7 days ago

    Melbourne, Victoria, Australia beBeeCare Coordinator Full time $60,000 - $90,000

    Job DescriptionKey Responsibilities:Oversee office administration tasks, including responding to incoming inquiries and managing the customer relationship management system.Recruit, onboard, and schedule caregivers using an enterprise management platform.Foster relationships with clients and their families to ensure a positive and professional client...

  • Assistant Service Coordinator

    1 week ago

    Melbourne, Victoria, Australia Fire Rescue Victoria Full time $75,000 - $105,000 per year

    What's on OfferCome and join the dynamic team at FES - Fire Equipment Services in a true customer service support role.Located in Blackburn this permanent career opportunity is a great foot in the FRV door and be part of the FES team where our teams pride themselves on providing exceptional community support.Working in the busy and dynamic FES team, which is...

  • Service Delivery Specialist

    2 weeks ago

    Melbourne, Victoria, Australia beBee Coordinator Full time $80,000 - $100,000

    Job OpportunityThis role encompasses a variety of services to individuals in need. Strong interpersonal and communication skills are essential.Key ResponsibilitiesConduct client interviews, make referrals to other agencies, and maintain accurate records.Ensure the Front Office and Food pantry are organized and well-stocked, adhering to relevant...

  • Residential Child Services Professional

    7 days ago

    Melbourne, Victoria, Australia beBeeCare Coordinator Full time $60,288 - $66,958

    Job OverviewThis position offers a unique opportunity to work within the Out of Home Care division, specifically in the Southern residential care program. The role involves providing case management support to children and young people with high and complex needs through a therapeutically oriented program in protective placements.Key Responsibilities:Deliver...

  • Program Support Specialist

    7 days ago

    Melbourne, Victoria, Australia beBeeCare Coordinator Full time $54,000 - $60,000

    At Fba Care, we prioritize the well-being and success of our employees, recognizing them as the backbone of our organization.We offer a diverse range of services including plan management, support coordination, in-home services, community access, and therapeutic supports.The role will play a crucial part in creating, implementing, and managing programs that...

  • Project Support Coordinator

    7 days ago

    Melbourne, Victoria, Australia Service Stream Full time

    Primary LocationMelbourne, VICJob Description SummaryAn exciting opportunity has arisen for a Project Support Coordinator to join Service Stream in our Collins Street office.About the RoleService Stream's Telecommunications division are currently seeking a Project Support Coordinator to join our growing company.Nature of position: Permanent, Full...

  • Mental Health Care Specialist

    7 days ago

    Melbourne, Victoria, Australia beBeeCare Coordinator Full time $95,000 - $125,000

    Job DescriptionWe are seeking a dedicated professional to work with individuals and families in a recovery-oriented care framework.This full-time position is part of our Mobile Support and Treatment service, working collaboratively with consumers, carers/families, and a multi-disciplinary team.The ideal candidate will have postgraduate studies in mental...