Assistant Service Coordinator

What's on Offer

Come and join the dynamic team at FES - Fire Equipment Services in a true customer service support role.

Located in Blackburn this permanent career opportunity is a great foot in the FRV door and be part of the FES team where our teams pride themselves on providing exceptional community support.

Working in the busy and dynamic FES team, which is FRV's only commercial arm your days are filled with helping people including technicians, handling an array of customer queries from internal and external stakeholders from our valued State wide customer base.

As Assistant Service Coordinator you will coordinate communication between clients, contractors and staff to ensure services are delivered in accordance with FES customers' expectations and to assist the Service Supervisor, Account Executive(s), Service Manager to carry out key departmental functions.

We strive to create a high-quality working life for our community of valued employees.

Working with us offers:

• Great team and superior support and onboarding process
• Potential for career opportunities
• Uniquely rewarding work in the service of the Victorian community
• Corporate Clothing Allowance (conditions apply)
• Free on-site gym
• Close to Public Transport (Blackburn)
• Free street parking

About the Role

The Assistant Service Coordinator also responds to customer queries, complaints, requests and complex issues drawing on acquired knowledge and internal and external resources.

In addition, this role includes the functions of the creation and issuing of quotations, service visits, and verification of FES service activities to our customer base whilst innovating and improving efficiencies within the service delivery process.

The Assistant Service Coordinator also responds to customer queries, complaints, requests and complex issues drawing on acquired knowledge and internal and external resources.

What you will need to Succeed

To be successful in this position, you will have:

• Completion of an appropriate certificate in administration or VCE as a minimum
• Minimum 2 years in a customer service role
• Knowledge and understanding of the Fire industry, Essential Services Legislation and requirements advantageous
• An understanding of the MS Office products and intermediate computer skills

Serving the Community, valuing teamwork, having integrity, showing respect and being accountable are core values at Fire Rescue Victoria (FRV). We are looking for candidates who are committed to upholding our organisational values and behaviours as they guide our work and shape our culture.

About Us

FRV is a modern fire and rescue service that meets the needs of twenty-first century Victoria. FRV comprises of 4500 dedicated employees who serve and protect communities throughout Melbourne and Victoria's major regional centres.

We value and respect workplace diversity and seek to build a workforce that is representative of the community we serve. We welcome applications from people of all ages, genders, cultural and linguistic backgrounds, religious beliefs, Aboriginal and Torres Strait Islander peoples, people with a disability and people who are diverse in gender and sexuality.

How to Apply

Please apply via Seek by submitting a tailored cover letter and resume addressing the qualifications and work experience criteria listed.

Applications will be reviewed when received and suitable candidates will be contacted for interview at that time.  You are encouraged to apply early to ensure you don't miss this opportunity.

If you require any assistance or adjustments to fully participate in the recruitment and selection process, please contact Veronika Klaic, Recruitment Business Partner at

Important Information

FRV's standard practice is to appoint at the advertised salary level.

Applicants must be an Australian Citizen or Permanent Resident to apply for this position.

FRV is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees consistent with its obligations under the Occupational Health and Safety Act 2004 (Vic). Therefore, there is a requirement that all FRV employees be fully vaccinated (boosted) against COVID-19 in order to work for FRV outside of their place of residence.

Prior to commencement of employment with FRV you will need to provide evidence that you are fully vaccinated (boosted) against COVID-19 or unable to be vaccinated against COVID-19.

Acceptable evidence includes:

1. COVID-19 digital certificate or ATAGI exemption certificate (available via your myGov account).
2. Your immunisation history statement (available via your myGov account).

Other documentation outside the above will not be accepted as evidence of having received your COVID-19 vaccination doses.