B2B Customer Engagement Lead

We've been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you'll not only get to make a difference to millions of Aussie lives—you'll also get to see your impact.

**About the team**:
As the way we shop continues to evolve, our Digital team keeps us at the cutting edge. Driven by our innovative, inclusive, and forward-thinking culture, we're constantly looking at ways to create differentiated, omni-channel experiences for our customers and build the next generation of digital retailing.

**About the role**

Coles for Business is the shopping solution for Australian workplaces. Whether their buying groceries and workplaces supplies for a small family business or large organisation, we've got them covered.

Customer Engagement is the middleman between Product and Marketing, working closely with both teams to deliver the best customer experience for both new and existing customers. The primary focus areas of the Customer Engagement team are trade, content, sales enablement, and customer life cycle.

This role will work closely with our Customer Engagement Manager to develop and implement the Customer Engagement strategy for Coles for Business.
- **This position is a 10 month contract role.**

**Key Responsibilities**
- Collaborate closely with the Customer Engagement Manager to manage the trade calendar including offers.
- Support weekly updates to the Coles for Business website, including briefing developers, designing banners, and conducting testing.
- Assist the Customer Engagement Manager in planning and executing marketing campaigns, such as seasonal themes and promotional updates, to drive traffic, while also providing detailed reporting.
- Work closely with the Marketing and Insights team to develop a tailored on-boarding journey.

**Applications close midnight Friday, 21st Feb 2025**

**What's in it for you?**:

- **
Flexible working options**:We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
- ** Office perks**: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
- ** Discounts**:Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
- ** Reward through recognition**: Give and receive recognition, linked to our Coles values, through our digital recognition platform 'mythanks'. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
- ** Opportunities for learning and development**: No matter where you start within our diverse business, you'll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
- ** Paid parental leave**: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
- ** Investment in your future**:Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

**About the recruitment process**:
Job ID: 142615

Employment Type: Fixed Term