B2B Customer Support Specialist

1 week ago

Melbourne, Victoria, Australia Carsales Full time

Contract

Employment Status: Full Time

**Company Description**:
**Are you ready to be a big part of something big?**

At carsales, we're all about making buying and selling a great experience. For 25 years we've been evolving with the new economy to help people choose how they move today and tomorrow.

When it comes to your career, we want to provide big opportunities to help you make a big impact. But for this to be possible, we strive to feel small. Small enough to quickly change tack, small enough to learn from different departments and small enough to connect authentically with leadership.

Not something you'd expect from one of the country's biggest tech companies, is it?

The** Dealer Services team** is the frontline of support for our B2B customers—delivering expert guidance and technical help to Dealers, Performance Managers, and BDMs. We're the eyes and ears of the B2B customer experience, ensuring every interaction is smooth, informed, and impactful**.**

**What's on offer**:

- A place where you can move your career forward, where you'll be continuously backed to make new ideas happen, and the chance to do work that makes real, significant impact in the world.
- We're proud to be recognised as one of Australia's Best Workplaces by Great Place to Work, a Family Friendly Workplace, a WORK180 endorsed employer for women and WGEA Employer of Choice for Gender Equality.
- The support of a highly engaged, high-performing team including a leadership team that's you'll actually have face time with.
- 24 weeks paid parental leave for primary caregivers, four weeks paid secondary caregivers leave, six weeks paid gender affirming care leave.

**What you'll do**:

- Provide general and technical support to B2B customers, including Dealers, Performance Managers, and Business Development Managers (BDMs).
- Act as the first point of contact for customer inquiries, troubleshooting issues and escalating when necessary.
- Maintain accurate records of customer interactions and resolutions in CRM systems.
- Collaborate with internal teams to resolve complex customer issues and ensure timely follow-up.
- Uphold a high standard of customer service and represent the brand with professionalism and empathy
- Educate customers on platform features, updates, and best practices to maximize value.

**Qualifications**:
**What we're looking for**:

- Experience in customer support or client service, preferably in a B2B environment.
- Strong troubleshooting skills with the ability to resolve both general and technical issues.
- Excellent communication and interpersonal skills, with a customer-first mindset.
- Ability to collaborate effectively with internal teams to resolve complex issues.
- High attention to detail and commitment to delivering professional, empathetic service.
- Strong organizational and time management skills in a fast-paced environment.

**Additional Information**:
**A few other things we want to let you know about...**
- We know how important keeping that balance between work/life is and have a range of flexible working options on offer, including part time work. We are open to this conversation during our recruitment process - if you want to know more just ask.
- We are a proud Circle Back Initiative Employer which means we are committed to responding to every job applicant.

**So come and join our team - because every role is a big role in our plans to go big.

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