Reception & Ecommerce Coordinator

1 day ago

Gold Coast, Queensland, Australia Mulpha Full time

**Introduction**:
THE OPPORTUNITY
The Signal Group is one of Australia's largest staff identification and branded merchandise providers. We specialize in creating high-quality branded products for businesses, events, and organizations nationwide. With a reputation for excellence and innovation, we pride ourselves on delivering exceptional products and outstanding customer service.
**Key responsibilities will include**:

- Answering inbound phone calls to provide support, information & answers on new and existing orders and queries.
- Review multiple different computer systems to retrieve and update information relating to sales, including financial systems, CRM's, inventory systems and e-commerce websites.
- Manage multiple high-volume inboxes to process customer queries accurately and on-time.
- Review, sort & process high volumes of in-bound orders from Signal Group e-commerce sites.
- Answer customer queries and support usage of dedicated customer e-commerce sites & portal queries.
- Welcome, induct and direct all on-site visitors at the Signal Group support office.
- Prepare and deliver accurate quotes for customers. - Process customer and supplier purchase orders.
- Customer master data updates and other required data entry.
- Perform general data entry tasks relevant to the customer onboarding and sales process.
- Develop a good understanding of the products and services offered by The Signal Group
- Assisting with sales support functions in other business units within Signal Group.

YOUR BACKGROUND
- Confident communicator - in person and on the phone.
- Tech savvy likes to use and learn about new systems.
- Experience in a customer service-based role, enjoys helping customers to have the best experience.
- Strong attention to detail with accurate and efficient data entry skills including experience with e-commerce platforms.
- Enjoys staying connected and initiating connections with a large team.
- Ability to work autonomously and as part of a team.

**BENEFITS**:

- Hotel and Dining Discounts.
- Birthday Leave.
- Lifestyle Platform with 400+ retailer discounts.
- Salary Sacrificing/Financial Education and benefits.
- Career Progression/Mulpha Academy/Study Assistance.
- Wellbeing Hub/Healthcare Discounts/Employee Assistance Program.
- Free Car Parking

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