
Senior Reception Operations Coordinator
3 days ago
The role of a Front Office Manager is crucial in ensuring seamless guest experiences.
This position oversees reception operations and supervises front desk staff to maintain exceptional customer service and satisfaction.
Key Responsibilities:
- Manage and supervise daily operations of the front office.
- Handle guest check-ins, check-outs, and special requests with professionalism.
- Train and mentor front office employees to enhance their skills and performance.
- Implement efficient reservation and booking procedures for optimal guest experience.
- Address and resolve guest complaints in a timely and professional manner.
Requirements:
- Prior experience in front office management.
- Strong leadership and problem-solving skills to effectively manage the front office team.
- Knowledge of hotel reservation software (e.g., Opera, PMS) to streamline processes.
Delivering Exceptional Guest Experiences:
This role requires a strong focus on delivering exceptional guest experiences through outstanding customer service and seamless operational processes.
It also involves leading a high-performing team to achieve company objectives.
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