Senior Reception Operations Coordinator

3 days ago


Gold Coast, Queensland, Australia beBeeCustomer Full time $60,000 - $75,000
Front Office Manager Job Overview

The role of a Front Office Manager is crucial in ensuring seamless guest experiences.

This position oversees reception operations and supervises front desk staff to maintain exceptional customer service and satisfaction.

Key Responsibilities:

  • Manage and supervise daily operations of the front office.
  • Handle guest check-ins, check-outs, and special requests with professionalism.
  • Train and mentor front office employees to enhance their skills and performance.
  • Implement efficient reservation and booking procedures for optimal guest experience.
  • Address and resolve guest complaints in a timely and professional manner.

Requirements:

  • Prior experience in front office management.
  • Strong leadership and problem-solving skills to effectively manage the front office team.
  • Knowledge of hotel reservation software (e.g., Opera, PMS) to streamline processes.

Delivering Exceptional Guest Experiences:

This role requires a strong focus on delivering exceptional guest experiences through outstanding customer service and seamless operational processes.

It also involves leading a high-performing team to achieve company objectives.



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