Service Coordinator

1 week ago

Melbourne, Victoria, Australia Grundfos Full time

**Service Coordinator - Grundfos Australia**

**Location: Huntingdale, Victoria**

**About our Company**

With over 17 million pumps produced annually and over 20,000 employees in more than 55 countries, Grundfos is today one of the world's leading manufacturer of pumps and pumping systems. Our products satisfy the markets' needs for effective, reliable, and highly efficient solutions. We contribute to global sustainability by pioneering water technologies that improve quality of life for people and care for the planet.

**Purpose of the Job**

This role will ideally be based in Huntingdale, Victoria.

**Why Grundfos?**
- Global values-driven organization
- Great team culture and positive work environment
- Wide range of employee benefits
- Access to extensive internal training with global career development opportunities

**Responsibilities**:

- Administrative support for all other service colleagues & contractors involved with the various Service processes
- Scheduling technicians for onsite work
- Spare parts selection and ordering
- Answering after sales service calls from customers and end-users
- Follow-up of completed open service orders, concerning faults, repairs and quotations
- Organising training courses, technician toolbox talks, etc.
- Investigate and raise customer credit requests
- Efficient communication with all customers, staff, dealers, and internal stakeholders
- Assist with administrative tasks for technicians
- Technical service report proof reading and writing, prior to issuing to customers
- Monitor open service orders weekly and work with the responsible technician/department for appropriate action

**Skills and Experience Required**:

- At least 2 years work experience in a similar field is desirable
- Enthusiastic, task focused, team player
- Experienced in handling commercial and business support
- Communicative, independent, efficient, initiative-oriented, result-oriented
- Previous experience with pump technology or similar would be an advantage
- Ability to work with processes and participate in projects
- Good communication skills both oral and written

**More Information**

**We look forward to hearing from you.**

**_Please note that we will only accept local citizens/permanent residency visa holders of the country._**- Grundfos is an Equal Opportunity Employer._

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