Technical Support Specialist

2 weeks ago

Perth, Western Australia Bebeetechnical Full time

Job Title:
Technical Support Specialist - EUC
Description:
We are seeking a seasoned technical support specialist to join our team of experts in delivering secure, compliant End-User Computing (EUC) services. This role involves providing level 3 support to government clients, resolving complex incidents and delivering high-quality technical service.
Key Responsibilities:

• Delivering Modern Device Management (MDM) solutions across government-aligned environments, ensuring adherence to security and compliance frameworks.

• Administering and supporting System Center Configuration Manager (SCCM) for SOE imaging, patch management, application deployments, and detailed reporting.

• Packaging and testing applications in compliance with government security baselines.

• Developing PowerShell scripts and automation tools to streamline administrative tasks and system maintenance.

• Maintaining Group Policy Objects (GPOs) and Active Directory structures in line with security standards such as ISM, Essential Eight or internal hardening requirements.
Required Skills & Qualifications:

• 3–5+ years' experience in enterprise or government IT environments providing EUC / Infrastructure support.

• Strong expertise in Intune / Azure AD, including Conditional Access, compliance policies and secure device provisioning.

• Proven experience with SCCM in large-scale desktop fleets.

• Advanced PowerShell scripting and automation capabilities.

• Experience working with government security standards (e.g. ASD Essential Eight, ISM, PSPF, SOE baselines).

• Solid knowledge of Active Directory, GPO design and Windows 10 / 11 configuration in a secure enterprise context.

• Application packaging skills and familiarity with enterprise change control processes.

• Proven experience delivering level 3 support and handling escalated issues professionally.

• Australian Citizenship (mandatory) with ability to obtain or maintain Baseline or NV1 clearance.

• Highly desirable: prior experience supporting state or federal government departments.
Benefits:

• Exposure to secure, large-scale government environments and critical technology programs.

• Opportunity to be part of a team delivering modern workplace solutions to public sector clients.

• Ongoing professional development, training, and certification opportunities.

• Collaborative engineering culture within a respected enterprise provider.

• Trust, transform & thrive in a company leading clients on their digital transformation journeys.
About Us:
We believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

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