Technical Support Specialist

23 hours ago


Perth, Western Australia beBeeTechnical Full time
Job Title: Technical Support Specialist

We are seeking a skilled and detail-oriented Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing technical assistance to customers, troubleshooting complex issues, and collaborating with cross-functional teams to resolve problems.

About the Role:

This is an exciting opportunity to work in a dynamic environment where no two days are ever the same. You will have the chance to work on a wide range of projects, from installation and configuration to troubleshooting and repair. Your strong problem-solving skills and ability to communicate complex technical information to non-technical stakeholders will be essential in this role.

Responsibilities:
  • Provide technical support to customers via phone, email, and in-person
  • Troubleshoot complex technical issues using diagnostic tools and software
  • Collaborate with cross-functional teams to resolve technical issues
  • Develop and maintain technical documentation and knowledge base articles

Requirements:
  • Bachelor's degree in Electronics or Electrical Engineering, or equivalent experience
  • 3+ years of experience in a technical support role
  • Excellent communication and problem-solving skills
  • Ability to work independently and collaboratively as part of a team

What We Offer:
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A collaborative and dynamic work environment


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