Donor Centre Manager

Overview
Donor Centre Manager - Brunswick or Bundoora
Permanent Full-Time Opportunity - 38 Hours Per Week
Varied shifts - Monday to Friday
2 Positions Available at Brunswick or Bundoora Donor Centres, Victoria
Salary from $110,210 Per annum + super, salary packaging and more
Discover life-giving possibilities
Lifeblood is more than just a job or a career, it's an opportunity to be part of something that matters. As an organisation, our purpose is simple: life giving donations, for life changing outcomes. Together, we want to help you build a fulfilling career with Lifeblood.
About The Role
Lifeblood is seeking leaders to join our Brunswick or Bundoora Donor Centres to shape and maintain a culture that ensures the best experience for every donor, every time. As a Donor Centre Manager, you will draw on your leadership experience to motivate the team, achieve collection targets and meet key performance indicators essential to securing Australia's blood supply. Your curiosity, adaptability, and commitment to fostering a positive team dynamic will be the driving force behind achieving common goals.
A Day In The Role Will See You
Manage the quality and safety of blood donation and blood products
Work alongside the team providing service excellence to our donors
Coach and develop the team to drive continuous improvement across key service performance indicators (KPIs)
Foster a safe environment where employees feel cared for, can communicate openly, share ideas and continue to learn
Effectively roster employees to meet donor attendance, skill mix and operational requirements
Be a great change leader ensuring you explain the "why" and support change for your team
Engaging and building relationships with internal and external stakeholders
Work collaboratively with Marketing and Regional Partnerships to optimise donor panels
What We're Looking For
Demonstrated experience managing a team in a customer focussed environment
Strong people leadership skills, using human-centric and empathetic management approaches and can work towards change management
Motivation to lead and inspire a team to reach shared goals and key performance indicators
Ability to foster and build internal and external stakeholder relationships
A passion for coaching people, developing skills within your team members and identifying talent
Positive nature, with the ability to empathise with donors and team members
Strong Excel knowledge, with the ability to dissect and interpret data to make informed decisions
Highly committed to safety and quality
Benefits And Wellbeing
We place our employees' well-being at the forefront and express gratitude and care for one another. Lifeblood is recognised as an employer supporting diversity and wellbeing.
Access to salary packaging with an option to package up to $15,900 for living expenses and $2,650 for meals and entertainment
14 weeks paid parental leave - no waiting period for either parent
Ability to purchase additional annual leave
Discounted private health cover with corporate benefits
Discounted access to 1,430+ gyms & pools across Australia
Employee Assistance Program; Free, 24/7 and confidential health, safety and wellbeing support
Plus, many more
How To Apply
Is Lifeblood your reason? Apply NOW
We are a 2025 Circle Back Initiative Employer and commit to respond to every applicant. You'll hear from us with an outcome after your application has been reviewed and assessed. For further details on this position, or if you require adjustments during any stage of the recruitment process, please reach out to Rachel O'Shea at . If you want to know more about our recruitment process or to check out our FAQs, please click here.
Please note: applications sent directly to this email address cannot be accepted. This vacancy is being managed directly by Lifeblood's Talent Acquisition team. We won't accept candidates from external recruitment agencies on this occasion.
Seniority level: Not Applicable
Employment type: Full-time
Job function: Management and Manufacturing
Industries: Wellness and Fitness Services, Business Consulting and Services, and Non-profit Organizations
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