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Donor Centre Team Leader

2 weeks ago

Melbourne, Victoria, Australia beBeeLeader Full time $110,210 - $114,059
Donor Centre Manager

We are seeking leaders to join our Donor Centres and shape a culture that ensures the best experience for every donor, every time.

About The Role

As a Donor Centre Manager, you will draw on your leadership experience to motivate the team, achieve collection targets, and meet key performance indicators essential to securing Australia's blood supply.

  • Manage the quality and safety of blood donation and blood products
  • Work alongside the team providing service excellence to our donors
Key Responsibilities
  • Coach and develop the team to drive continuous improvement across key service performance indicators (KPIs)
  • Foster a safe environment where employees feel cared for, can communicate openly, share ideas, and continue to learn
  • Effectively roster employees to meet donor attendance, skill mix, and operational requirements
  • Be a great change leader ensuring you explain the 'why' and support change for your team
  • Engage and build relationships with internal and external stakeholders
Required Skills and Qualifications
  • Demonstrated experience managing a team in a customer-focused environment
  • Strong people leadership skills, using human-centric and empathetic management approaches, and work towards change management
  • Motivation to lead and inspire a team to reach shared goals and key performance indicators
  • A passion for coaching people, developing skills within your team members, and identifying talent
  • Positive nature, with the ability to empathise with donors and team members
  • Strong Excel knowledge, with the ability to dissect and interpret data to make informed decisions
Benefits
  • Salary packaging with an option to package up to $15,900 for living expenses and $2,650 for meals and entertainment
  • 14 weeks paid parental leave - no waiting period for either parent
  • Ability to purchase additional annual leave
  • Discounted private health cover with corporate benefits
  • Discounted access to 1,430+ gyms & pools across Australia
  • Employee Assistance Program; Free, 24/7, and confidential health, safety, and wellbeing support