Warranty Coordinator, Energy Products

2 days ago

Melbourne, Victoria, Australia Tesla Full time

**What to Expect**

Do you have experience working in service operations, logistics, warehousing or material handling? Then this role might be for you As a Warranty Coordinator you will be responsible for handling all RMA cases, contacting Tesla Certified Installers to agree on delivery of new components and documentation around all of this. You will be the link between our service coordination and our field service team; you will ensure that all spare part requirements are handled with great care and that our team of field technicians receive parts in time. Operating out of our office in Melbourne, you will be supporting our project planning, daily service operations, spare parts stock and small order picking.

**What You'll Do**
- Manage Service spares in and out of Product Distribution Centers
- Stock management, optimizing parts mix and identifying slow and fast movers to avoid excess stock
- Handle goods received and dispatch from Melbourne Service center
- Keep a clean and transparent inventory database for Field Service locations
- Handle RMA transactions, inventory management, demand planning with factory, shipping and parts distribution to service techs, MRB
- Support Field Teams in parts ordering and return
- Support Service teams with Continuous Improvement, Kanban Systems and 5S of Service Operations centers
- Actively participate in project and weekly planning, tracking and reporting

**What You'll Bring**
- Work experience within Service Operations, Logistics or Distribution centre environment
- Ability to read and fill out material transfer forms
- Must have strong command of the English language, both written and verbal
- Must be reliable, committed, quality focused and a self-starter
- Ability to maintain a safe working environment

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