Warranty Coordinator

1 week ago

Melbourne, Victoria, Australia Hitachi Construction Machinery Co., Ltd. Full time

About Us

Hitachi Construction Machinery Australia (HCA) is a leading manufacturer of construction and mining equipment.

The Opportunity

Our Dandenong branch is on the lookout for an enthusiastic Warranty Coordinator to join our team. In this role, you will provide a high level of administration support for the Service team and ensure that all warranty claims are processed efficiently and accurately.

Reporting to the Service Manager, your responsibilities will include:

  • Manage the process of reviewing warranty claims and processing within established guidelines, policies and procedures
  • Collaborating with the Service team to confirm claims and plan deliveries
  • Monitoring progress of claims and proactively communicating updates to customers
  • Preparing invoicing of work orders
  • Ensuring all warranty claims, documents and contracts are correctly registered in the system
  • Preparing information for internal and external warranty audits

To be successful in this role, you will have:

  • Self-motivated, goal-oriented attitude with attention to detail
  • 3-5 years' experience as a warranty administrator is highly desirable
  • Knowledge and experience of best practice warranty management
  • Demonstrated MS Office experience, including Word and Excel
  • The ability to adapt quickly and thrive in a fast-paced environment
  • A professional and customer-focused approach, dedicated to delivering total customer satisfaction

Hitachi Benefits – What's in it for you?

  • Rewarding Salary Package: Attractive base salary + super + company biannual bonuses
  • Employee Rewards: Exclusive staff discounts on a range of goods and services through our Employee Orange Benefits Program
  • Career: Permanent Full Time Position in a leading OEM with long term job security
  • Culture: Supportive management who value your input in finding new and improved ways to achieving success
  • Health: Discounted Medibank health insurance policy + EAP to support our employees and their families
  • Employee Referral Program: Successfully refer a friend to join Hitachi and earn cash
  • Paid Parental Leave Company Policy
  • Professional Development: OEM training and opportunities for upskilling with real career progression opportunities

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate on any basis and wholeheartedly value diversity at our company.

As part of our recruitment process, successful candidates may be required to undergo background checks, including (but not limited to) criminal history record checks and employment medical assessments.

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