Product Warranty Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomerFocused Full time $75,000 - $98,000

Administration and support specialists play a vital role in ensuring seamless business operations.

Your New Role

  • Triage customer warranty requests, documenting all information into the database, uploading relevant files or photos to support claims.
  • Provide care instructions by sending recommendations for repairing products.
  • Redirect customers to their warranty policy, ensuring they understand what is covered if the product is no longer under warranty.
  • Offer sound and commercial solutions to achieve customer satisfaction aligned with business objectives.
  • Work independently, contributing to daily team workflow.
  • Ensure accurate documentation filing and system upload.
  • Liaise with the warehouse to allocate stock for customer returns or exchanges.

Requirements

  • Prior experience addressing warranty requests in high-value products.
  • Exceptional data entry and computer skills, efficiently navigating systems.
  • Adaptable and self-sufficient, managing personal workflow effectively.
  • High-volume administration processing experience essential for success in this role.
  • Commercially-minded, delivering customer solutions in line with business objectives.

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