Customer Contact Centre Consultant

7 days ago

Perth, Western Australia New Town Toyota Full time

Posted: 01/11/2024- Closing Date: 01/12/2024- Job Type: Contract- Location: East Victoria Park- Job Category: Customer Service- New Town Toyota and Kalamunda Toyota are growing and we're looking for people to grow with us._

We are a family owned and operated Toyota dealership in the Perth metro area and have been operating for over 30 years. We're one of Perth's biggest Toyota dealerships, supplying and servicing a large variety of commercial, mining, and private customers. Plus, Toyota is Australia's favourite car manufacturer, which means there is always opportunity for growth.

**How you will make an impact**:

- Conducting outbound calls for the dealership with a focus on contacting service customers; including active and at risk customers & re-booking no shows
- Verifying customer information for database accuracy
- Learning and keeping up to date with Toyota products and key selling points

**Desired Skills and Experience**:
**What we're looking for**:

- Outstanding customer service skills
- Excellent written and verbal communication skills
- Ability to work autonomously within documented processes and procedures
- Effective time management processes
- Previous experience in the automotive industry desirable however not essential

**Life at New Town Toyota**

As a family-owned Toyota dealership, we treat all our employees like family. They're the engine behind our success. It's why we've always been committed to investing in their development and growth, both personally and professionally.

Our **employee benefits** include:

- Comprehensive training and support
- Employee discounts across a range of Toyota products and services
- Employee discounts on private health insurance, Crown hotel rates, and local businesses
- On-site gym
- Access to our confidential employee assistance program
- Working for an award winning dealership; most recently Best Automotive Business of the Year in WA - MTA 2023, and Best Looking Metro Dealership in Metro Australia - AADA
- We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees._

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