Contact Centre Representitive

4 days ago

Perth, Western Australia Arc Twenty Two Full time $104,000 - $130,878 per year

Ready to take your contact centre career to the next level?

We're looking for an experienced and confident professional to join our high-performing Customer Contact Team.

At ARC Twenty-Two, we specialise in meaningful customer engagement that supports life-saving causes and community-driven initiatives across Australia. Based in Perth, we're a purpose-led, people-first company known for doing things differently—and doing them well.

If you've got at least 2 years of contact centre experience and are looking for a full-time opportunity where your skills are truly valued, we'd love to hear from you.


The Role: Customer Contact Representative

Location: Perth (with flexible work-from-home options)

Hours: Full-time (potential to be negotiated to less for the right person)

You'll be responsible for:

  • Reconnecting with previous donors, supporters, or members via phone
  • Handling sensitive conversations with empathy and professionalism
  • Retaining and upgrading supporter relationships through tailored solutions
  • Delivering consistent, high-quality customer service in a fast-paced environment
  • Representing the values and mission of ARC Twenty-Two with integrity and clarity

What You Bring to the Table:

  • 2+ years of proven contact centre experience
  • Strong communication, persuasion, and problem-solving skills
  • Confidence in managing complex or sensitive calls
  • Ability to hit KPIs while maintaining a customer-first approach
  • Motivation to work in a purpose-driven, goal-oriented environment
  • A team player attitude with the ability to work independently

What We Offer:

  • Secure full-time hours with a competitive salary package
  • A mission-driven culture where your work genuinely makes an impact
  • Supportive, close-knit team with ongoing training and development
  • Opportunities for progression within a growing organisation
  • Flexible work arrangements, including WFH options
  • Occasional travel and career development opportunities

Bring your experience where it counts.

If you're ready to do fulfilling work in a full-time, professional environment—while making a positive difference—apply now to join ARC Twenty-Two.

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