Contact Centre Consultants

3 days ago

Perth, Western Australia Hudson Australia Full time

Working in an evolving and a continually growing business, this role offers a fast-paced environment. Some of the key areas the role requires include strong relationship management, a strong service focus, the ability to adapt and develop with continual change, work within a team orientated environment to deliver a successful service model

**Duties**:

- Effectively meet and exceed adviser needs; building productive working relationships; take responsibility for adviser and customer satisfaction and loyalty
- Achieve a high level of technical and professional skill or knowledge in position-related areas; keep up with current developments and trends in area of expertise
- Interact with others in a way that gives them confidence in one's intentions and those of the organization
- Create a good first impression, demonstrate confidence in the way work is delivered
- Actively participate as a team player to move the team toward the completion of goals
- Manage work - Effectively manage one's time and resources to ensure that work is completed efficiently
- Energy - Consistently maintain high levels of activity or productivity; operate with vigor, effectiveness, and determination over extended periods of time
- Taking prompt action to accomplish objectives, achieve goals beyond what is expected and be proactive
- Maintain effectiveness when experiencing major changes in work tasks or the work environment; adjust effectively to work within new work structures, processes, requirements, or cultures
- Develop and use collaborative relationships to facilitate the accomplishment of work goals
- Communication - Clearly convey

**Experience required**:

- Managed fund industry
- Experience in platforms or contact centre background is essential
- An understanding of financial planning concepts is desirable but not essential
- Must have clear communication skills, both written and verbal
- Must be eager to learn and be able to pick things up quickly

This is an excellent opportunity for experienced contact centre consultants that want to expand their career within a specialised role, our client offers a flexible working environment and extensive training provided.

  • Contact Centre Consultants

    1 day ago

    Perth, Western Australia Lite N' Easy Full time

    **Introduction**:At Lite n' Easy our goal is to create a healthier Australia by changing the way Australians eat. We make it easy for people to eat well, whether they want to lose weight or simply stay healthy. As a quality driven food company, all of our creative energies go into making our meals as delicious as they are healthy.**Description**:Our focus on...

  • Contact Centre Professional

    12 hours ago

    Perth, Western Australia beBeeCustomerService Full time $90,000 - $120,000

    Contact Centre ExpertWe are seeking a skilled Contact Centre Consultant to provide exceptional customer service and support to patients across Western Australia.Key Responsibilities:Deliver outstanding patient experiences through excellent communication skills.Show empathy towards individuals in challenging situations.Maintain high standards of compliance...

  • Contact Centre Manager

    2 days ago

    Perth, Western Australia Nab - National Australia Bank Full time

    **Work type**: Fixed term Full time**Region**: WA- Perth inner**Contact Centre Manager (12-month fixed term contract based in Perth)**Support our amazing Service Delivery team by overseeing the contact centre for Personal Direct, assisting Personal Banking customers who reach out to NAB through voice calls and messaging platforms.- We win in the right way,...

  • Contact Centre Representitive

    4 days ago

    Perth, Western Australia Arc Twenty Two Full time $104,000 - $130,878 per year

    Ready to take your contact centre career to the next level?We're looking for an experienced and confident professional to join our high-performing Customer Contact Team.At ARC Twenty-Two, we specialise in meaningful customer engagement that supports life-saving causes and community-driven initiatives across Australia. Based in Perth, we're a purpose-led,...

  • Contact Centre Team Leader

    3 days ago

    Perth, Western Australia I-Med Full time

    I-MED is pleased to be offering a new opportunity for an experienced Contact Centre Team Leader to join the team in Balcatta and lead our dedicated team of Contact Centre Agents.Reporting to the Contact Centre Manager, your role will be based in a busy, yet supportive inbound contact centre where you will be responsible for the day-to-day operations of your...

  • Contact Centre Team Leader

    2 days ago

    Perth, Western Australia I-Med Full time

    I-MED is pleased to be offering a new opportunity for an experienced Contact Centre Team Leader to join the team in Balcatta and lead our dedicated team of Contact Centre Agents.Reporting to the Contact Centre Manager, your role will be based in a busy, yet supportive inbound contact centre where you will be responsible for the day-to-day operations of your...

  • Environmental Consultant

    1 day ago

    Perth, Western Australia Talis Consultants Full time

    About us:Talis Consultants is a multi-disciplinary consultancy based in WA, QLD, Victoria, and NSW.We provide specialist consultancy services in Engineering, Environmental Services, Waste Management, Spatial Intelligence and Asset Management.We are seeking an Environmental Consultant to join our Environmental Team on a full-time basis.This position is...

  • Contact Centre Technology Specialist

    2 days ago

    Perth, Western Australia beBeeTechnology Full time $90,000 - $120,000

    Job Description\We are seeking an experienced Contact Centre Technology Specialist to join our team. In this role, you will be responsible for managing the performance of our Client Services technology system.\As a key member of our team, you will have the opportunity to generate innovative ideas and implement solutions that improve our technical services...

  • Contact Centre Professional

    2 days ago

    Perth, Western Australia beBeeCustomerService Full time $73,613 - $104,826

    About the Opportunity We are seeking Contact Centre Professionals to provide outstanding service to our clients and internal customers with every interaction. The successful candidate will deliver exceptional customer experience, creating peace of mind for our clients by handling inbound call enquiries efficiently. Key Responsibilities Provide empathetic...

  • Head of Contact Centre Engineering

    7 days ago

    Perth, Western Australia Commonwealth Bank Full time

    You are collaborative and enjoy solving analytical problems to help our team reach its highest potential.We are a team of big thinkers who are engineering the future of banking.Together we will innovate the future of banking with state-of-the-art AI-powered engineering solutions.See yourself in our team Bankwest's Technology Division owns the end-to-end...