Contact Centre Professional

23 hours ago


Perth, Western Australia beBeeCustomerService Full time $90,000 - $120,000
Contact Centre Expert

We are seeking a skilled Contact Centre Consultant to provide exceptional customer service and support to patients across Western Australia.

Key Responsibilities:
  • Deliver outstanding patient experiences through excellent communication skills.
  • Show empathy towards individuals in challenging situations.
  • Maintain high standards of compliance and data protection.
  • Explain medical procedures and billing information clearly to patients.
  • Effectively use technology and multitask while actively listening to patients.
  • Maintain attention to detail and proficiency in verbal and written communication.
  • Collaborate with colleagues in a team environment and be open to feedback and coaching.
What We Offer:
  • A comprehensive onboarding program and ongoing training and development.
  • Career progression opportunities and secondment possibilities.
  • An employee benefits package including salary packaging options, discounted health insurance, and gym memberships.
  • A flexible work-from-home arrangement based on performance after 3 months.
Requirements:
  • Prior experience in customer-facing roles.
  • A valid right to work in Australia.


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