Customer Contact Centre Support Officer

3 weeks ago

Perth, Western Australia Indigenous Business Australia Full time
Overview

Position: Customer Contact Centre Support Officer (Affirmative Measures) Salary: $92,817 - $98,420 plus 15.4% superannuation Employment type: Full-time Ongoing Location: Perth

Want to work with an organisation that drives financial inclusion and economic empowerment with Aboriginal and Torres Strait Islander people? Indigenous Business Australia (IBA), partners and invests with Aboriginal and Torres Strait Islander people who want to own their future. We go further than provide money; we invest in people, places and ideas that are ready. We help make them real. We're deeply invested in the financial success and economic independence of Indigenous Australians. It's why we exist.

We provide a range of services for Indigenous Australians to create wealth and accumulate assets, take up investment opportunities, create business enterprises that provide additional employment opportunities, and to purchase homes. We achieve these outcomes by applying a commercial focus, and by building mutually respectful and productive partnerships with Indigenous Australians, government, non-government and private sector organisations.

Our staff are invested, informed, responsive, respectful and connected.

Role and responsibilities

This is a unique opportunity to join a purpose-driven organisation that is deeply committed to the economic empowerment of Aboriginal and Torres Strait Islander people. As a key member of the Business Solutions Customer Contact Centre Team, you'll be the first point of contact for individuals and businesses seeking support. Your role will be instrumental in helping First Nations people access the tools, resources and guidance they need to grow their enterprises and achieve financial independence. If you're passionate about community, connection and creating real impact, this is your chance to make a difference every day.

As a Customer Contact Centre Support Officer, you'll deliver high-quality customer service by responding to web and phone enquiries with professionalism, empathy and cultural awareness. You'll provide accurate information and guide customers through IBA's range of business support services and programs. This frontline role is vital in supporting IBA's mission to partner with Aboriginal and Torres Strait Islander people to build wealth, create opportunities and strengthen economic futures. You'll work in a collaborative team environment where your contributions help shape positive outcomes for First Nations communities across Australia.

What you'll bring to the team
  • Strong communication and customer service skills
  • Attention to detail and ability to multitask
  • A passion for supporting First Nations communities
  • Cultural capability and understanding of Aboriginal and/or Torres Strait Islander cultures
Affirmative Measures

This is an Affirmative Measures position open only to Aboriginal and/or Torres Strait Islander applicants*.

What you will get in return
  • A values-based organisation that drives financial inclusion and economic empowerment with Aboriginal and Torres Strait Islander people
  • 15.4% employer contribution to superannuation
  • Not-for-profit status, with access to Salary Packaging
  • 4 weeks annual leave, with half pay annual leave and purchased leave available
  • Christmas close down without leave deduction
  • Flexible working arrangements
  • Professional development opportunities
  • 18 days personal/carers leave
  • NAIDOC leave
  • First Nations Ceremonial leave
  • Cultural leave
  • Paid volunteer leave
How to apply

Applications close: 28 August 2025

Please note: Emailed applications will not be accepted, nor will unsolicited applications from recruitment agencies


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