Contact Centre Customer Experience Specialist

5 days ago

Perth, Western Australia beBeeCustomer Full time $40,000 - $60,000
Contact Centre Receptionist Role

We are seeking individuals to fill a Contact Centre Receptionist position. The ideal candidate will possess exceptional customer service skills and a strong ability to problem solve.

  • Exceptional customer service skills, displaying empathy and maintaining confidentiality.
  • Strong problem-solving abilities and confident communication style.

The role involves handling high-volume calls and transferring members to accurate departments using internal systems. You will also assist with member inquiries, build rapport, and identify opportunities for improvement.

To succeed in this role you will need:

  • A proven track record of delivering excellent customer experiences.
  • Ability to work effectively as part of a team and adapt to changing situations.

Key Responsibilities Include:

  1. Provide high-quality inbound customer service via phone calls.
  2. Promptly identify member needs and direct them to relevant departments.
  3. Assist with RAC product inquiries and foster positive relationships with customers.
  4. Recognize, respond to, and address customer feedback.

Requirements:

  • Demonstrated proficiency in customer-facing roles with a focus on building rapport.
  • Excellent problem-solving and analytical skills.
  • Ability to communicate complex information clearly and concisely.

Additional Information:

This is an opportunity for individuals looking to grow their careers in the contact centre industry. If you have a passion for delivering exceptional customer experiences and a strong desire to learn and develop, we encourage you to apply.

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