Student Enquiry Officer

1 week ago

Melbourne, Victoria, Australia Chisholm Institute Full time

The Student Enquiry Officer is accountable for the provision of customer focused enrolment services to meet customer needs and enhance Chisholm's business. This role interacts directly with customers and students in a professional manner to provide information and assistance.

**Key Accountabilities include**:

- Contact students and provide advice regarding general requests such as advice on fees, documentation and eligibility requirements
- Provide enrolment administration support to students in a professional and engaging manner
- Maintain a safe, positive and productive work environment free from discrimination, bullying and harassment

**ABOUT YOU**

**You will have qualifications, skills, and experience in**:
A relevant qualification at a minimum of post-secondary level or equivalent relevant experience
- Demonstrated customer service orientation
- Previous administration experience in complex environments
- Intermediate PC skills and familiarity with data management systems
- Excellent interpersonal skills, in particular strong communication capability and active listening
- High level of attention to detail
- Ability to take initiative and proactively manage customers
- Effective self-management skills including the ability to manage time, set priorities, plan and organise works

**ABOUT US**

Chisholm is one of the largest vocational training providers in the state with a team of over 1,400 dedicated staff supporting 41,000 students who choose to study at Chisholm and training at our modern campuses across Melbourne's southeast and online. We partner with governments, educational institutes, and businesses worldwide, sharing our expertise in vocational education.

We offer over 400 courses that include nationally accredited pathways from secondary school programs and short courses, through to certificates, diplomas, and degrees.

At Chisholm, we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation. We know that diversity and inclusion help us to attract, recruit, engage and retain a team of talented people.

To learn more about Chisholm click here

**WHAT WE OFFER**
- **An Inclusive work culture**:

- Chisholm is resolutely diverse. We celebrate our people's unique contributions to achieving our ambition to transform lives through **relevant and responsive high-quality education.**:

- **Professional Development**:

- continue to grow your career as you nurture your students
- **Networking Opportunities** with Industry Partners
- **State of the art facilities** on our campuses
- **Free on-site parking** as well as locations close to public transport
- **Free Employee Assistance Program**:

- get the support you want. Its confidential.
- a cover letter
- your resume
- contact details of three (3) referees
- Certified copies of all qualifications and transcripts as listed on resume.
- Current & Valid Working with Children Check (Employee and not Volunteer)
- Certified copy of unrestricted rights to work in Australia
- Police Check (position dependent)

**Applications for this position close at 6pm, Sunday, 29 September 2024.**

Chisholm Institute reserves the right to withdraw an advertised position at any stage.

If you have any questions regarding the position or require further information, please contact Carolyne Alvarado, Team Leader

Find out more about us by visiting us on our Website and social media sites.

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