Bookings And Enquiries Officer

7 days ago

Melbourne, Victoria, Australia Museums Victoria Full time

Bookings & Enquiries Officer
Australia's largest public museum organisation is seeking a Bookings & Enquiries Officer at Museums Victoria.
**ABOUT MUSEUMS VICTORIA**:
Museums Victoria cares for the State scientific and cultural collections, providing visitor access, activities and events at five distinct venues: Melbourne Museum, Immigration Museum, Scienceworks, IMAX Cinema and world heritage listed Royal Exhibition Building.
To learn more about Museums Victoria, please visit About us - Museums Victoria
**Some of the key duties include**:

- Support the growth and delivery of Museums Victoria and IMAX Melbourne education and Public programs through --Promoting and informing visitors about Museums Victoria program -Guiding educators through available and suitable programs, spaces and options.Independently and accurately collect, input and manage relevant information via our ticketing system.Prepare schedules and maintain reports for Museums Victoria and IMAX education programs.Provide support to front of house Visitor Experience teams.Accurately process payments for education programs.
- Respond to online enquiries.
- Resolve customer issues and complaints within Museum guidelines and procedures

**The successful applicant will have**:

- Demonstrated high level internal and external customer focus including effective team work and internal communications
- Demonstrated high level communication, negotiation and interpersonal skills
- Demonstrated ability for problem solving and conflict resolution
- Demonstrated experience in providing quality service in a contact centre or equivalent telephone and/or online based environment

OTHER INFORMATION
Part time (0.8 FTE) ongoing roles. The salary on offer is $ $56,834 + 11.5% superannuation.
HOW TO APPLY?
To view the position description, visit Careers - Museums Victoria. From our Current Vacancies page, select "All Jobs" and click on the link for this job's listing.
- Your Cover Letter
- Your Resume

**Please note**: Applications that do not address the Key Selection Criteria will not be considered.
**APPLICATIONS CLOSE**: 23 September 2024 (11:59pm)

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