Student Support Officer

3 days ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $60,416 - $65,237

Job Overview

The Academic Administration Department is a key support function at our institution, responsible for delivering essential services across the student lifecycle. This department comprises various units, ensuring that every aspect of student administration is efficient, accurate and aligned with institutional policies and regulatory requirements.

Key Responsibilities:

  • Provide exceptional customer service by responding to customer enquiries and engaging with current learners.
  • Support the development and delivery of effective orientation programs for international students.
  • Build strong relationships between departments, faculties and support areas to improve the student experience.
  • Contribute to the conversion of course registrations to course commencement through the implementation of enrolment policies and processes.

Requirements:

- Proven experience in office and enrolment administration within complex environments, including TAFE; skilled in managing competing priorities and working both independently and in teams.

- Strong customer service and communication skills, with the ability to engage with diverse stakeholders in a culturally sensitive manner.

- High-level technical competence in Microsoft Office and database systems, particularly student management systems.

- Sound knowledge of enrolment policies, office procedures, and cross-cultural communication.

- Diploma-level qualification in business or administration, or significant relevant experience.

Working Requirements:

  • Appointment to this position requires obtaining a valid Police Check and an 'employee' Working with Children Check.

Facts about our Workplace:

- We are committed to fostering a safe, supportive, and flexible workplace where employees can thrive. We've implemented strong systems and ongoing support to ensure staff can work and deliver in a safe environment. Our team benefits from wellbeing initiatives and opportunities for professional development and career advancement.

  • Student Ambassador

    6 days ago

    Melbourne, Victoria, Australia Scape Student Living Full time $104,000 - $130,878 per year

    WHO WE ARE?Scape's vision is to be the Earth's best living company (so you can see straight off the bat we are a conservative bunch). We are a leading provider of student accommodation in Australia. We currently have the capacity to provide a home to 19,000 students (and are growing) and we don't simply provide a bed and roof; we also provide a unique,...

  • Student Support Officer

    2 weeks ago

    Melbourne, Victoria, Australia Southern Cross Education Institute Higher Education Full time

    Southern Cross Education Institute (SCEI) and Southern Cross Education Institute - Higher Education (SCEI-HE) have delivered nationally recognised vocational and tertiary qualifications across Australia since 2007 (SCEI-HE since 2018), to both local and international students. Since the organisation's inception, it has established itself as an education...

  • Student Support Officer

    1 week ago

    Melbourne, Victoria, Australia Southern Cross Education Institute Higher Education Full time

    Southern Cross Education Institute (SCEI) and Southern Cross Education Institute - Higher Education (SCEI-HE) have delivered nationally recognised vocational and tertiary qualifications across Australia since 2007 (SCEI-HE since 2018), to both local and international students. Since the organisation's inception, it has established itself as an education...

  • Student Support Officer

    2 weeks ago

    Melbourne, Victoria, Australia Buscojobs Full time

    Student Support Officer (Access, Inclusion and Success)Job No . : Location : ClaytonEmployment Type : CasualDuration : 12 week appointmentRemuneration : $54.39 per hour, HEW Level 05 Casual loaded rateAmplify your impact at a world top 50 UniversityJoin our inclusive, collaborative communityBe surrounded by extraordinary ideas - and the people who discover...

  • Student Support Officer

    2 days ago

    Melbourne, Victoria, Australia Swinburne University Of Technology Full time

    Are you passionate about enhancing student success and creating a supportive educational environment? Swinburne College, a joint venture between Swinburne University of Technology and UP Education, is searching for a dedicated Student Support Officer to help students achieve their academic and personal goals.At Swinburne College, we deliver foundation and...

  • Events and Technical Support Officer

    6 days ago

    Melbourne, Victoria, Australia Monash Student Association (Clayton) Inc. Full time $60,000 - $80,000 per year

    MSA is seeking a full-time professional in an Events and Technical Support role.MSA is a student-led organisation at Monash Clayton Campus. We host 100s of events each year, ranging from small community catch-ups, to major live music events.The Events & Technical Support Officer will work with both our student representatives and professional staff team....

  • Customer Service Officer

    6 days ago

    Melbourne, Victoria, Australia dwell Student Living Full time $50,000 - $80,000 per year

    About UsCenturion Corporation Limited ("Centurion" or the "Group"), is one of Singapore's largest owner-operator of quality accommodation assets, with presence in Singapore, Malaysia, Australia and the United Kingdom. The Group owns and operates student accommodation assets in Australia under the dwell Student Living brand.Learn more about Centurion at: The...

  • Koorie Student Support Officer

    6 days ago

    Melbourne, Victoria, Australia Box Hill Institute Full time $60,000 - $80,000 per year

    Targeted vacancy:This is designated as an Indigenous Identified role. Only Aboriginal and/or Torres Strait Islander people may apply for this position, as per the Equal Opportunity Act 2010.About the role:We have an exciting opportunity to work at Box Hill Institute, with multiple roles to fill as our Koorie Student Support Officer. These roles are ongoing,...

  • Student Support Officer

    3 days ago

    Melbourne, Victoria, Australia beBeeSupport Full time $50,000 - $70,000

    Student Support RoleThis position is responsible for providing support to students in accessing their personal learning plans.The role involves assisting students with scheduled duties and participating in school activities, implementing behaviour management procedures, attending meetings and professional development sessions, and providing additional...

  • Student Support Officers

    3 days ago

    Melbourne, Victoria, Australia St Catherine Of Siena School Full time

    Home- Job Info- Education Support Employee**Role Description/Criteria**The SSOs role involves working as part of a team with other SSO's, the Learning Diversity Leader and classroom teachers to provide support for students with diverse needs.The successful applicant will support student learning under the direction of a teacher with individual and small...