Enquiries Officer

Work options: Work From Anywhere

Options to work fully remotely within periodic office attendance.

(Adelaide, Melbourne or Brisbane)

Who we are:

Claro Disability Services is a leading provider of disability services across Australia. We provide outstanding, customer-focused disability services to Australians in their own homes, and in the community.

Our name 'Claro' comes from Latin and means 'to brighten' – and we're here to enable you to shine. Whether you or a loved one are seeking support to stay independent at home, comprehensive care to meet personalised goals, or a new specialist disability home – we'll work in partnership with you and make it happen.

The Opportunity:

We are seeking an enthusiastic Enquiries Officer to support our new client acquisition and growth goals. As the Enquiries Officer you will be the first point of contact for our prospective clients and will communicate clearly, thoughtfully and in an informed manner to determine the suitability of new leads.

This role is essential in triaging new enquiries, responding in a timely manner, providing accurate data entry and insights and delivering high quality leads to our business development team for conversion. You'll work closely with the Senior Enquiries Officer and report to the Marketing & Communications Manager, providing collaborative insights on lead source and quality for the optimisation of our lead generation campaigns.

This role would be perfect for someone with lived experience of working within the disability support industry, who has supported a friend or family living with disability, or who has navigated the system for their own supports. Clear, compassionate and informed communication is key when speaking to our prospective clients, so too is a passion to help others and see positive outcomes.

You will be responsible for, but not limited to:

• Access and address new enquiries within a timely manner.
• Assess new enquiries against set criteria to determine viability.
• Coordinate meetings (video, phone or via written communication) to qualify or disqualify new opportunities.
• Accurately capture prospective client information.
• Create, maintain and manage new leads in CRM, ensuring accuracy of data and prompt follow-up at all stages.
• Observe filing process, file maintenance and naming conventions for all records.
• Maintain records of disqualified leads for analysis.
• Contribute to marketing meetings providing insights into lead quality via channel, reasons for disqualification and suggestions as how to improve the lead generation process.
• Ad-hoc marketing & business development support as required.

To be successful in this role you will have:

• Lived experience working within the disability industry, supporting individuals with disability, or coordinating your own disability supports.
• Excellent verbal and written communications skills, particularly dealing with sensitive information.
• High level of computer literacy with experience in Microsoft Office, CRM (Salesforce preferable) and data management systems.
• Attention to detail and ability to think several steps ahead to achieve the best outcome for prospective clients and Claro.

Additional Requirements:

• Current National Police Check
• NDIS Worker Screening Check
• Evidence of current work rights in Australia

What's in it for you:

• Opportunity to work for a rapidly growing disability care provider
• Friendly team environment with a great community care spirit
• Employee Assistance Program for staff and their families
• Flexible work initiatives for real work-life-balance include a fortnightly paid wellbeing day
• Employee of the month
• Shine Awards
• WhereFit - Fitness perks and discounts
• Retail discounts
• Annual performance reviews
• Professional development opportunities and the support to grow

We are a values-led organisation, we bring energy, act with integrity, nurture and care and we listen and connect. Our values demonstrate our commitment to our people, customers, and community, and define who we are, what we do, and how we do it. When we come together, we shine.

"We pride ourselves on being an equal opportunity employer, committed to supporting an inclusive & diverse workplace. We encourage and welcome applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, people of all ages, cultural identities, gender identities and expressions & LGBTIQA+ people."

If you would like your profile to be discovered by our team of recruiters for future roles, we would love you to join our Talent Community.