Student Services Officer

6 hours ago

Melbourne, Victoria, Australia Zs Sportovni Full time

Looking for a rewarding career in the education industry? Look no further than ZS Sportovni Student Services Officer position

**About the ZS Sportovni**

ZS Sportovni a Registered Training Organisation specializing in Childcare, Aged care, Disability, Community Services, Kitchen Management/Hospitality Management and Leadership & Management courses in Melbourne and Hobart.

**About the Role** - **Student Services Officer**

As a Student Services Officer, you'll have the opportunity to make a real difference in the lives of students by providing them with the support they need to succeed in their educational goals. Your primary responsibilities will include:

- Manage Reception and provide high-quality customer service to students and staff.
- Helping students with questions and problems and/or leading them to the correct department
- Updating RTO Manager /PRISMS site with student information
- Take a prominent role within the Student Services team with enrolments and inquiries.
- Working with respective managers, supporting students on-campus by advising on aspects such as cultural acclimatization and general academic issues
- Acting as a point of contact for walk-in students, conducting Campus tours and ensuring successful conversion
- Take responsibility for communication with international students, partner colleges and education agents during the admission process.
- Updating and monitoring the student portal using RTO manager
- Act as the first point of contact for students and external clients and assist with various enquiries.
- Ensure student files are accurately maintained.
- General administrative duties including Offer letters and CoEs (variations: cancellations, deferments, suspensions, ITRs, transfers away)
- Check student file contents for enrolment: Enrolment Form, Contact Details, Letter of Offer, Direct Debit form etc.

**Required skills and qualifications**:
To be successful in this role, you'll need to have excellent communication and interpersonal skills, as well as a strong commitment to customer service. Additionally, you should have:

- A relevant tertiary qualification.
- Sound knowledge and experience of administrative practices, procedures, and processes in a VET education environment.
- Demonstrated ability to plan, organize, set priorities, and meet deadlines, accompanied by an ability to handle several tasks concurrently with minimum supervision.
- Sound knowledge and proven skills in RTO Manager (SMS) and Moodle (LMS) are essential.
- Demonstrated ability to achieve results at the individual level and as a member of a dynamic Student Services team.
- Ability to work independently and as part of a team.

**Salary**: $24.60 - $38.81 per hour

**Benefits**:

- Dental insurance
- Paid volunteer leave
- Visa sponsorship

Schedule:

- Day shift

Ability to commute/relocate:

- Melbourne, VIC: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (preferred)

Work Location: One location

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