Senior Client Advisor

1 week ago

Sydney, New South Wales, Australia Louis Vuitton Full time

Overview
Senior Client Advisor - Sydney at Louis Vuitton.
This role is focused on leading by example, coaching the team, actively managing the selling floor and client experience, driving department sales and confidence, and delivering morning briefs and training for the team.
The Senior Client Advisor provides supervisory leadership on the selling floor and supports the Store Management team in the day-to-day operations of the store.
Responsibilities
Leading by example and being a role model in all areas of your role
Providing coaching, feedback and direction to the team
Actively managing the selling floor and the client experience
Promoting and driving your department to increase team sales and confidence
Preparing and delivering morning briefs and training for the team
Taking supervisory lead on the selling floor and supporting Store Management in day-to-day operations
Elevating the client experience, exceeding expectations and building lasting relationships
Becoming a brand ambassador, inspiring passion for Louis Vuitton within the team and with clients
Driving sales and profitability through strategic clientelling and operational excellence
Mentoring and coaching junior team members, fostering a positive and supportive environment
Qualifications
Leadership DNA: Proven experience mentoring and coaching team members, demonstrating leadership qualities
Business Acumen: A deep understanding of business KPIs, with the ability to drive sales and profitability
Clienteling Obsession: A passion for building relationships with VIP clients, hosting exclusive appointments, and representing the brand at the highest level
Operational Expertise: Strong knowledge of retail operations and procedures
Exceptional Communication: Impeccable communication and interpersonal skills, with the ability to manage escalations professionally
Proactive & Agile: A proactive mindset, with the ability to quickly learn and adapt to new challenges
Leadership Experience: Leadership experience in a fast-paced retail environment (e.g., store/department manager)
Track Record: A proven track record of exceeding sales targets and building strong client relationships
Coaching Passion: A love for coaching others and progressing your leadership journey
Drive: Demonstrated ability to drive sales results of yourself and others
Client Management: Experience managing difficult client situations
Commercial Mindset: A commercial business mindset to increase store performance
Clienteling Experience: Demonstrated ability to foster long-term relationships with valued clients
Additional Information
a demonstrated ability to drive sales results of yourself and others
experience managing difficult client situations
a commercial business mindset which will allow you to increase store performance
clienteling experience, with a demonstrated ability to foster long term relationships with our valued clients
Seniority level
Not Applicable
Employment type
Full-time
Job function
Consulting, Information Technology, and Sales
Industries
Retail Apparel and Fashion
Retail Luxury Goods and Jewelry
Retail
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