senior client advisor

1 week ago

Sydney, New South Wales, Australia Louis Vuitton Full time $90,000 - $120,000 per year

Poste

As a Senior Client Advisor, you will take a more supervisory lead on the selling floor and support the Store Management team in the day to day operations of our store. You will also be responsible for:

  • leading by example and being a role model in all areas of your role
  • providing coaching, feedback and direction to the team,
  • actively managing the selling floor and the client experience,
  • promoting and driving your department to increase team sales and confidence, and
  • preparing and delivering morning briefs and training for the team.

We are looking for a passionate and client centric sales expert with management or leadership experience gained from working within a dynamic retail brand.

Missions

You'll:

  • Elevate the client experience, exceeding expectations and building lasting relationships.
  • Become a brand ambassador, inspiring passion for Louis Vuitton within the team and with clients.
  • Drive sales and profitability through strategic clienteling and operational excellence.
  • Mentor and coach junior team members, fostering a positive and supportive environment.

Are you the one?

We're seeking individuals who possess the following:

  • Leadership DNA: Proven experience mentoring and coaching team members, demonstrating leadership qualities.
  • Business Acumen: A deep understanding of business KPIs, with the ability to drive sales and profitability.
  • Clienteling Obsession: A passion for building relationships with VIP clients, hosting exclusive appointments, and representing the brand at the highest level.
  • Operational Expertise: Strong knowledge of retail operations and procedures.
  • Exceptional Communication: Impeccable communication and interpersonal skills, with the ability to manage escalations professionally.
  • Proactive & Agile: A proactive mindset, with the ability to quickly learn and adapt to new challenges.

Profil

Leadership experience in a fast-paced retail environment (e.g., store/department manager).

A proven track record of exceeding sales targets and building strong client relationships.

A love for coaching others and progressing your leadership journey.

Informations complémentaires

To ensure your success as a Senior Client Advisor, you will also bring:

  • a demonstrated ability to drive sales results of yourself and others,
  • experience managing difficult client situations
  • a commercial business mindset which will allow you to increase store performance
  • clienteling experience, with a demonstrated ability to foster long term relationships with our valued clients

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