Senior Client Advisor

1 day ago

Sydney, New South Wales, Australia Loro Piana (HK) Ltd Full time $70,000 - $120,000 per year

Loro Piana is an Italian luxury Maison founded in 1924, known for creating the finest quality textiles, ready-to-wear collections, accessories, and bespoke garments. Our dedication to exceptional craftsmanship and use of the world's finest raw materials positions us a leader in the luxury industry. As an iconic Maison within the LVMH group, we uphold a strong commitment to unparalleled quality and excellence.

About This RoleWe're looking for full-time Senior Client Advisors to join our Sydney Store, our first store in Australia, in January 2026. Reporting to the Store Manager, the Senior Client Advisor contributes to the growth of sales in the store. The Senior Client Advisor is responsible for engaging clients and nurture their brand loyalty by conveying Loro Piana values, and maintain customer services as per Loro Piana standards.

Job Responsibilities

  • Achieve sales targets through effective use of selling techniques, clienteling and product knowledge, and preserve the highest standards of customer satisfaction.
  • Provide excellent customer service and establish long term client relationships.
  • Proactively reach out and recruit new clients, also retaining and upgrading existing clients through effective clienteling and customer service.
  • Responsible for the daily store operations in order to ensure the stock and the back-of-house are well-managed.
  • Act as a mentor to Client Advisors and to demonstrate and promote teamwork.
  • Support in maintaining Visual Merchandising and floor display area.
  • Provide support to store management team on the effectiveness of store operations and other tasks/projects assigned whenever necessary.

Job Requirements

  • At least 5 years of relevant work experience as Client Advisor in luxury fashion, luxury industry or in similar capacity.
  • Strong clienteling skills within a luxury retail environment is essential.
  • Excellent interpersonal and relationship building skills.
  • Pleasant, self-motivated, and a good team player with a "can do" attitude.
  • Able to thrive within a high paced environment and being multi-tasking.
  • Proficiency in English, additional languages a plus.
  • Flexible to work on weekdays, weekends and public holidays following a rotating roster.

What we offerAt Loro Piana, we believe in fostering a supportive and rewarding work environment that values our employees' well-being and growth. We offer a comprehensive package, comprehensive training and development programs, collaborative environment where you can cultivate your passion for luxury fashion.

Loro Piana is an equal opportunity employer. We are committed to provide a culture that is diverse, inclusive and respects and celebrates our differences.

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