Senior Client Advisor

1 week ago

Sydney, New South Wales, Australia Louis Vuitton Full time $90,000 - $120,000 per year
Position

As a Senior Client Advisor , you will take a more supervisory lead on the selling floor and support the Store Management team in the day to day operations of our store. You will also be responsible for:

  • leading by example and being a role model in all areas of your role
  • providing coaching, feedback and direction to the team,
  • actively managing the selling floor and the client experience,
  • promoting and driving your department to increase team sales and confidence, and
  • preparing and delivering morning briefs and training for the team.

We are looking for a passionate and client centric sales expert with management or leadership experience gained from working within a dynamic retail brand.

Job responsibilities

You'll:

  • Elevate the client experience, exceeding expectations and building lasting relationships.
  • Become a brand ambassador, inspiring passion for Louis Vuitton within the team and with clients.
  • Drive sales and profitability through strategic clienteling and operational excellence.
  • Mentor and coach junior team members, fostering a positive and supportive environment.

Are you the one?

We're seeking individuals who possess the following:

  • Leadership DNA : Proven experience mentoring and coaching team members, demonstrating leadership qualities.
  • Business Acumen : A deep understanding of business KPIs, with the ability to drive sales and profitability.
  • Clienteling Obsession : A passion for building relationships with VIP clients, hosting exclusive appointments, and representing the brand at the highest level.
  • Operational Expertise : Strong knowledge of retail operations and procedures.
  • Exceptional Communication : Impeccable communication and interpersonal skills, with the ability to manage escalations professionally.
  • Proactive & Agile : A proactive mindset, with the ability to quickly learn and adapt to new challenges.
Profile

Leadership experience in a fast-paced retail environment (e.g., store/department manager).

A proven track record of exceeding sales targets and building strong client relationships.

A love for coaching others and progressing your leadership journey.

Additional information

To ensure your success as a Senior Client Advisor, you will also bring:

  • a demonstrated ability to drive sales results of yourself and others,
  • experience managing difficult client situations
  • a commercial business mindset which will allow you to increase store performance
  • clienteling experience, with a demonstrated ability to foster long term relationships with our valued clients
LOUIS VUITTON MAISON

Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton's legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence.

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