Senior Client Advisor

About the role:Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world's great love stories.
From our products to our people, we have a long and proud tradition of ensuring we have the highest standards of quality.
These standards have made Tiffany & Co. trailblazers in the luxury retail world.In this exciting role you will honor the customer by delivering the highest standards of Tiffany's customer service, utilizing strategic selling, product expertise and proactive client follow up.You will demonstrate the drive and ability to achieve and exceed individual sales plan, clienteling and sales targets.
You will also support the team with effective sales coaching to maximize overall sales effectiveness.
You will support the Management team with store opening and closing duties and be responsible for the effective running of the sales floor.We are currently seeking strong, passionate Senior Client Advisors within our Sydney Market.Responsibilities:Understand and execute on pre-determined individual Annual Net Sales plan by cultivating strong customer relationships in executing the Tiffany Touch and committing to the highest standards of customer serviceAssist customers with merchandise selections using strategic and consultative selling skills in accordance with TCO training modules and standardsCultivate customers with personalized interactionsLearn and execute practices to achieve high client repeat rateEmbody and inspire the highest luxury standards in presentation and behaviorManage customer issues/complaintsBecome an active member of store team to support the initiatives and efforts of the store and the companyEnsuring the health safety and welfare of yourself and others at work and complying with system put in place to manage health and safetySupport Client Advisors in achieving their sales plans through mentoring and coachingExperience:Minimum two years retail experience, preferably within the jewelry industryPrevious expert selling experienceDemonstrable problem-solving abilityStrong customer service ethicsExcellent communications skills – verbal and writtenStrong computer skills – Word, Excel and CRMFlexible working availability, including evenings, weekends and public holidaysPrevious experience in a luxury retail environmentPrevious senior sales experienceGemology Certificate/Diploma preferredBenefits and perksGenerous salary, employee merchandise benefits and milestone gifts.High performing, caring, fun and dynamic team.Culture focused on collaboration, innovation, wellbeing and growth.Endless career opportunities with the world's largest luxury group - LVMH
Never-ending training and individual up-skilling opportunities.Great mentoring from highly experienced management team.Global opportunities for networking and cross-collaboration.Wellbeing and Charitable Giving/Volunteering Program.A vibrant, positive and socially connected team environment.About the businessTiffany & Co. is one of the world's most recognizable luxury jewelry brands.
The Tiffany name has become synonymous with elegance, innovative design, fine craftsmanship and creative excellence with a reputation for the finest jewelry and effortless style.For 185 years, Tiffany has created a legacy of exquisite designs and romantic ideals.
Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day.
Tiffany employees are passionate, kind and professionally committed.
We hold ourselves and our co-workers to very high standards.
We continually educate ourselves about new merchandise collections, cultures and the evolving luxury market.
Our respect and love for the brand creates a workplace like no other.Tiffany employees honor every special moment in our clients' lives and every unique gift that commemorates their milestones.
This differentiating factor, known as the Tiffany Experience (Creating Connections, Providing Personalized Experiences and Honoring the Tiffany Legacy)is never compromised.We expect our employees to deliver the Tiffany Experience to each and every client and Tiffany recognizes and rewards excellence in service of this promise.
For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability.Blue Box.
White Ribbon.
That's a wrap.
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