
Front Desk Ambassador
2 weeks ago
Job Title
Front Desk Ambassador - Deliver Exceptional Guest Experiences
We are seeking a skilled and enthusiastic Front Desk Ambassador to join our team. As the primary point of contact for guests, you will be responsible for delivering exceptional customer service and ensuring a warm welcome for all visitors.
Key Responsibilities
- Ensure seamless check-in and check-out processes for guests
- Manage guest requests and complaints in a professional and efficient manner
- Foster strong relationships with guests to exceed their expectations and ensure memorable stays
- Provide expert knowledge of local attractions, restaurants, and events to enhance guest experiences
- Maintain up-to-date knowledge of hotel services, products, and promotions to drive sales and revenue growth
- Utilize excellent communication skills to handle incoming communications, including phone calls and electronic registrations
What We're Looking For
- A friendly and approachable demeanor with excellent interpersonal skills
- Strong communication and problem-solving abilities to resolve guest issues efficiently
- The ability to work a flexible schedule, including weekends and public holidays
- A passion for delivering exceptional customer service and exceeding guest expectations
About Us
At our hotel, we pride ourselves on creating a workplace where our team members can thrive and make a real difference. We offer a range of benefits, including competitive wages, uniform laundering, and opportunities for career development and growth.
Why Join Our Team?
- Competitive wages with higher penalty rates than industry average
- Uniform laundered by the hotel
- Team Meals provided on each shift
- Worldwide travel discounts at unbeatable rates
- Leadership training programs created in conjunction with Harvard Business School
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