Front Desk Operations Lead

2 days ago

Melbourne, Victoria, Australia beBeeDuty Full time
Job Title: Duty Manager

Job Description:

The hotel is seeking a highly motivated Duty Manager to lead the front office team and ensure exceptional guest experiences.

The ideal candidate will be responsible for setting standards, creating SOPs, inspiring, and leading a team of professionals committed to delivering a unique and exceptional hospitality experience.

Key responsibilities include assisting the Front Office Manager in ensuring departmental readiness for opening, leading, coaching, and developing a team of committed hospitality professionals, and delivering exceptional guest and corporate experiences by setting high standards and finding new ways to exceed them.

The Duty Manager will also be responsible for greeting guests upon arrival, engaging with them, responding to complaints, soliciting feedback, and building relationships to improve guest satisfaction.

A little taste of your day-to-day:

  • Assisting the Front Office Manager in ensuring departmental readiness for opening
  • Leading, coaching, and developing a team of committed hospitality professionals
  • Delivering exceptional guest and corporate experiences by setting high standards and finding new ways to exceed them
  • Greeting guests upon arrival, engaging with them, responding to complaints, soliciting feedback, and building relationships to improve guest satisfaction
Requirements:
  • At least 2 years' front desk/guest service leadership experience
  • Basic mathematics skills
  • Fluent in English, both spoken and written. Additional languages are a plus
  • Excellent communication, problem-solving, reasoning, and motivational skills
  • The ability to stand for long periods at the front desk and occasionally lift heavy items
  • Working knowledge of hotel property management systems like Opera is beneficial
  • Willingness to work evenings, weekends, and public holidays
  • Full unrestricted Australian working rights
Benefits:

We provide everything you need to succeed—from a competitive salary to a wide range of benefits, including accommodation discounts and top-tier training.

We foster an inclusive culture that celebrates diversity and encourages colleagues to bring their whole selves to work.

IHG Hotels & Resorts are committed to equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

What We Offer:

At IHG, we strive to deliver True Hospitality for Good—making guests and colleagues feel welcome, cared for, recognized, and respected worldwide.

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