Front Desk Supervisor

1 day ago

Melbourne, Victoria, Australia beBeeTeam Full time

Job Title: Front Desk Supervisor

Overview

The front desk is the first point of contact for visitors, clients, and staff. We are seeking a highly motivated Front Desk Supervisor to oversee and manage our front desk operations ensuring a high standard of customer service and efficiency.

Key Responsibilities

  • Ensure the reception area is welcoming and well-organised
  • Greet and assist visitors, clients, and staff in a friendly and efficient manner
  • Oversee check-ins, check-outs, and appointment scheduling
  • Manage phone calls, emails, and correspondence in a professional manner
  • Supervise reception staff including scheduling rotas to ensure consistent front desk coverage
  • Maintain booking systems with accuracy and efficiency
  • Ensure compliance with company policies procedures and health & safety regulations
  • Collaborate with other departments to facilitate smooth day-to-day operations
  • Act as the first point of contact for externally contracted cleaners across all sites
  • Identify and implement improvements to reception processes and the client experience

Requirements

We are looking for a skilled and experienced team leader who can provide exceptional leadership skills a customer-focused approach and the ability to handle multiple responsibilities in a fast-paced environment.

Desirable Skills

  • Excellent communication and interpersonal skills
  • Ability to work effectively under pressure and meet deadlines
  • Strong organisational and time management skills
  • High level of discretion and confidentiality

Benefits

Working Conditions

  • 40 hours per week Monday-Friday 8am-5pm (60mins lunch)
  • £27,000-£29,000 p/a
  • Free car parking
  • Death in service benefit
  • Healthcare plan
  • Cycle scheme & company contribution pension scheme
  • Enhanced maternity and paternity leave

Diversity Statement

Our organisation is committed to promoting an environment that values diversity. All staff are responsible for ensuring that all employees customers suppliers and visitors are treated equally and fairly and not discriminated against on the grounds of age disability gender reassignment marriage & civil partnerships pregnancy and Maternity race religion or belief sex or sexual orientation.

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