Scheduling Team Manager

2 weeks ago

Melbourne, Victoria, Australia Dovida Full time

**ABOUT US**

Dovida is a national provider of high-quality, person-centred home care. We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings.

At Dovida, our mission is to support, empower, and uplift individuals by keeping them at the heart of everything we do and of every decision about their care.

**About this opportunity**

As the Scheduling Team Manager, you will be responsible for supervising and coordinating our dedicated team of Schedulers. This role requires commitment to efficiently schedule services and providing unwavering support for both our clients, caregivers and team members. Join us in making a real difference in people's lives, where every action and decision is made with personal care and commitment.

**Why join us?**
- A rewarding career where you can make a positive difference in the lives of seniors and their families.
- A company that recognizes and appreciates the value of the work that you do.
- A fun and supportive team
- Annual Appreciation Day
- Access to our Employee Assistance Program
- Fortnightly Team Lunches
- Onsite Parking

**Key Responsibilities**
- Supervise and coordinate the Scheduling team, ensuring smooth daily operations.
- Schedule services for clients.
- Oversee team performance, providing support, training, and ensuring adherence to processes and procedures.
- Collaborate with the Business Operations Manager on professional development for the team.
- Communicate key activities and issues to staff, ensuring timely action and resolution, while contributing to business improvement.

**About you**
- Rostering experience is essential.
- Experience in the aged care/disability sector is highly desirable.
- Be personable, approachable, motivated, reliable, and passionate with a can-do attitude.
- Be able to build strong relationships and rapport with internal teams and clients and always deliver exceptional customer service.
- Be able to learn technologies quickly to interpret and analyse data.
- Have strong communication, problem-solving, time management, and conflict-resolution skills.
- Have proficient computer skills, including Microsoft Office and Excel.
- Be flexible, adaptable, and able to remain calm under pressure to think on your feet with shifting priorities in an ever-changing environment.

**Australian work rights**

Applicants must have permanent or temporary rights to work in Australia with no restrictions.

**How do I apply?**

Please submit your resume and a cover letter detailing your suitability for this role.

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