Office Support

2 days ago

Melbourne, Victoria, Australia Peer Full time

PEER is a non-profit industry-based organisation, a Group Training Organisation (GTO) and an award winning Registered Training Organisation (RTO), delivering nationally accredited training packages to meet South Australia's skill development needs.

**The Role**

The role is part of the Customer Service Team and is responsible for supporting the day to day running of the trade school.

**Key Responsibilities**:

- Manage the PEER reception area and serve as the primary point of contact for Applicants, learners, industry visitors and staff
- Ensure efficient management of the student management system, including enrolments and attendance
- Follow and implement PEER office processes and procedures including student late arrivals/early leavers and follow ups
- Receive payment from learners and apprentices and complete weekly banking
- Ordering stock including stationery, distribution and collection of mail
- Prepare and distribute communications to learners and staff as required
- Provide valuable administrative support to the RTO and GTO
- Display flexibility in assuming various roles and responsibilities within the Trade school setting.

**Requirements**:

- Prior reception/administration experience essential. - **minimum 12 months**:

- Demonstrated ability to provide exceptional customer service and serve as a professional representative of PEER
- Excellent written and oral communication skills
- Competent with Microsoft Office Applications
- Adaptability and willingness to learn new skills and software programs, particularly those related to learning management systems
- Proactive approach and ability to complete tasks within established deadlines
- Strong multitasking skills, as well as the ability to shift priorities as required
- Familiarity with cash and EFTPOS handling
- Strong attention to detail and accuracy in completing assigned tasks.

Please be aware that there are some mandatory requirements:

- Working with Children Check
- National Police check

What are we looking for:

- A friendly, motivated, reliable and honest person
- Confident phone manner and customer service skills
- Excellent computer skills
- A great attitude

What we are offering:

- Full Time 38 hour week (Monday to Friday flexibility in hours can be offered
- Uniforms
- Free gym and free carparking

Applications will close on 6 February 2025, however we will actively shortlist and interview while advertising. Don't miss this opportunity submit your cover letter together with your resume today.

RTO CODE 45744

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