Audiology Systems Support Specialist

Audiology Systems Specialist

What we can do for you

At Specsavers, we know that to reach your full potential you need to work somewhere that will bring out your best. We pride ourselves on offering a workplace with a supportive, driven, flexible and inclusive culture.

In 2024, we were proudly recognised as one of Australia's Best Places to Work for the second consecutive year and ranked 16th on Fortune's list of the World's 25 Best Workplaces.

Here's a taste of just some of our perks:

• Quarterly bonus scheme
• Two free pairs of glasses each year
• On-site free parking
• Birthday, Volunteer, Professional Development and Paid Parental Leave
• Health & Wellbeing programs
• Fully funded social club – provides a wide range of activities throughout the year

So, if you like the sound of working for a company that's dedicated to improving the lives of both their people and customers - we think you'd look good at Specsavers.

The Role & TeamWe're looking for a Systems Specialist to join our Audiology department on a 14-month fixed-term contract, reporting to our Audiology Operations Support Manager. This is a unique opportunity to play a key role in supporting our Audiology Partners and store teams across Australia and New Zealand.

In this role, you'll be the subject matter expert for Simply Hearing, our practice management software, providing technical support, training, and resources that enable our Partners and store teams to deliver outstanding care to customers. You'll deliver training interventions ensuring that both new and existing team members have the tools and knowledge they need to succeed. You'll also be hands-on in shaping the future of our audiology systems by supporting user acceptance testing, identifying opportunities for improvement, and developing training resources that evolve alongside our software and processes.

We embrace a hybrid work approach to ensure a great work-life balance. When you're not working remotely, you'll be based at our Support Office in Port Melbourne,.

The Skills We're Looking For:

• Proven ability to provide exceptional customer service with patience and empathy
• Excellent verbal and written communication skills
• Experience with patient management systems is a plus
• Comfortable and confident presenting information to individuals or groups
• Strong problem-solving and decision-making abilities
• Highly organised, able to prioritise tasks effectively, and adaptable to shifting deadlines

If you're passionate about delivering top-tier service and want to make a real difference in the Audiology world, we want to hear from you

About Us

Specsavers are rated the market leader for eye tests, the retailer of choice for contact lenses and one of the fastest growing hearing providers in Australia and New Zealand. We are on a continual mission to transform eye and hearing health by eliminating preventable vision loss and blindness, including Glaucoma and Diabetes, through improved prevention and early detection, as well as providing accessible and affordable hearing care.

At Specsavers we believe a diverse, inclusive, and flexible culture enables our people to bring their whole selves to work and be proud of doing so. When it comes to flexibility, we understand that one size doesn't fit all. Our flexible working at Specsavers enables us to work in ways that support our lifestyle to help us balance our career with the other important things in life.

Creating a great place to work for our people is pinnacle to us and along with our Behaviours is at the core of everything we do. We like to think it's a fun and positive place to work – why not have a look for yourself

Applicants for the role are required to have current working rights as per, relevant government legislation.