Lead Client Care Coordinator

1 week ago

Melbourne, Victoria, Australia Home Instead Full time

**We are a leading global brand**

Home Instead help with a range of personal and lifestyle needs while providing welcome companionship. We take personal responsibility for providing the best in-home care and support to meet our clients' needs and are committed to addressing the individual and national challenges of Australia's ageing population. Established in 1994, Home Instead now provides care across a network of over 1200 offices around the world.

In Australia, at Home Instead our national network of offices are committed to changing the face of ageing by enhancing the lives of ageing adults and their families. To us, it's personal.

**About this opportunity**

Home Instead Melbourne Outer East is excited to invite a dynamic and experienced Lead Client Care Coordinator to join our thriving team in Ferntree Gully. We are looking for someone who embodies our commitment to personalised care.

As the Lead Client Care Coordinator, you will play a crucial role in supervising and coordinating our dedicated team of client services coordinators. Your leadership will ensure the efficient and effective scheduling of services, providing unwavering support for both our clients and CAREGivers. Join us in making a real difference in people's lives, where every action and decision is made with personal care and commitment.

**Why Join Us?**
- A rewarding career where you can make a positive difference in the lives of seniors and their families.
- A company that recognizes and appreciates the value of the work that you do.
- A fun and supportive team.
- Annual Appreciate Day
- Monthly Massages
- Paid Birthday Day off after 12 months

**Key Responsibilities**:

- Supervise and coordinate the Care Coordinator team, ensuring smooth daily operations.
- Oversee team performance, providing support, training, and ensuring adherence to processes and procedures.
- Collaborate with the Team Leader on professional development and conduct annual performance reviews.
- Schedule team working hours to ensure consistent service coverage.
- Communicate key activities and issues to staff, ensuring timely action and resolution, while contributing to business improvement.

**About you**:

- Rostering experience is essential.
- Experience in the aged care/disability sector is highly desirable.
- Be personable, approachable, motivated, reliable, and passionate with a can-do attitude.
- Be able to build strong relationships and rapport with internal teams and clients and always deliver exceptional customer service.
- Be able to learn technologies quickly to interpret and analyse data.
- Have strong communication, problem-solving, time management, and conflict-resolution skills.
- Have proficient computer skills, including Microsoft Office and Excel.
- Be flexible, adaptable, and able to remain calm under pressure to think on your feet with shifting priorities in an ever-changing environment.

**Australian work rights**

Applicants must have permanent or temporary rights to work in Australia with no restrictions.

**How do I apply?**

Please submit your resume and a cover letter detailing your suitability for this role.

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