Postal Services Officer

7 days ago

Melbourne, Victoria, Australia Pacific Paradise Post Office Full time

Located on the Sunshine Coast, we're looking for individuals who are problem-solvers and team players with a passion for making customers' days brighter. At our Post Office, we don't just provide excellent customer service; we actively engage with people from all walks of life. If you thrive on building relationships and love interacting with the community, this role could be the perfect fit.

**Qualifications & Experience**
- Previous experience in Retail, Post Office, Bank, or Online business is an advantage, but not essential
- Experience driving a van is a bonus; you may need to collect mail from business clients (not mandatory)
- Physically fit and able to lift up to 16kg

**Tasks & Responsibilities**
- Performing customer sales and service transactions
- Accurately managing cash handling, including cash, cheques, and EFTPOS transactions
- Promoting products through up-selling, cross-selling, and merchandising
- Accepting mail lodgements and ensuring accurate charges are applied
- Building strong relationships with business customers by understanding their needs
- Assisting with stocktaking, record maintenance, and other administrative duties
- Conducting identity service transactions, including Australian Passport interviews
- Adhering to Australia Post's Occupational Health and Safety standards

**Hours**
- Minimum 20 hours per week, between 6:30am - 5:30pm
- Junior rates apply

**Benefits**
- Ongoing training and development opportunities
- Potential for career growth
- Incentive programs and benefits from working in a fast-growing industry

This is a great opportunity to grow in a respected and customer-focused environment

**Job Type**: Casual

Pay: $33.06 - $33.31 per hour

Expected hours: No less than 20 per week

**Benefits**:

- Employee discount

Schedule:

- Day shift
- Monday to Friday
- Shift work
- Weekend availability

Supplementary Pay:

- Annual bonus
- Bonus

**Experience**:

- Inbound call centre: 1 year (preferred)
- Outbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

Expected Start Date: 15/11/2024

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