Front Office Team Leader

6 days ago

Melbourne, Victoria, Australia Parkroyal Melbourne Airport Full time

Overview
Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide.
Our guests and our associates are at the heart of everything we do.
In Australia, Pan Pacific Hotels Group operates six hotels with three based in Melbourne including PARKROYAL Melbourne Airport, Pan Pacific Melbourne and PARKROYAL Monash.
This role is based at PARKROYAL Melbourne Airport, which is conveniently located adjacent to Melbourne Airport.
Featuring 276 guest accommodation rooms, over 1000 square metres of conferencing space and the Airo Restaurant & Bar, PARKROYAL Melbourne Airport is the perfect landing place.
The Role
As the Front Office Team Leader, you'll be the friendly face and steady hand that ensures our guests feel welcomed, valued, and taken care of.
You'll lead by example, supporting the team to deliver smooth check-ins, efficient problem-solving, and memorable moments that keep guests coming back.
Talent Profile
Ideally You Will Have
Previous experience in a front office or guest services role (hospitality experience essential)
Proven leadership skills with a supportive, hands-on approach
Strong communication and problem-solving abilities
Ability to work a flexible roster, including evenings, weekends, and public holidays
A passion for hospitality and creating memorable guest experiences
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