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Front Office Team Leader

2 weeks ago

Melbourne, Victoria, Australia Oakwood Premier Melbourne Full time $60,000 - $80,000 per year

The Company

Oakwood Premier is a distinguished brand under The Ascott Limited, has been a global leader in hospitality, owning and operating hotels and apartments internationally for over 20 years. As part of Ascott's award-winning portfolio—which includes renowned brands such as Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP, Preference, Quest, Vertu, and Yello—Oakwood Premier Melbourne offers an unparalleled blend of indulgence and style. This impressive new property combines state-of-the-art technology with the exceptional amenities and services of a luxury hotel, providing guests with a tranquil and comfortable haven that truly feels like home.

Set within a beautifully developed 40-storey tower, Oakwood Premier Melbourne showcase a collection of 392 hotel rooms and serviced apartments, a restaurant, bar and function spaces and will offer the utmost comfort and premium quality to guests.

The Role

We are looking for a passionate and motivated Team Leader to join our Front Office team. You will be an excellent communicator, positive can-do attitude and someone who excels in delivering brilliant customer service, while encouraging your team to do so as well.

Reporting to the Rooms Manager, your key roles and responsibilities will include but will not be limited to;

  • Be the role model - Ensure a high level of guest satisfaction and exceed our guest expectations
  • Provide solutions, support, and guidance throughout the running of shifts to all departments, stepping up in the absence of senior front office managers
  • Ability to lead and support our team members to provide excellent, innovative, and personalised guest service at every touch point
  • Monitoring all arrivals and departures, communicating with relevant teams to help ensure smooth operations
  • Able to work a variety of shifts including mornings, evenings and overnights across weekends and public holidays

About You

To excel in the role, you should have;

  • 1+ years' experience in a supervisory position within a hotel
  • Experience in hotel front office operations
  • Excellent written and verbal communication skills - the ability to communicate effectively with all guests and associates
  • A positive, team orientated and inspiring leader
  • A current First Aid Certificate and Victorian Responsible Service of Alcohol Certificate, or be willing to obtain

In return for your commitment, you would be rewarded with

  • Excellent career growth opportunity within the hotel, suitable for a hospitality professional who strives for growth and development
  • Ascott Worldwide and Property specific Associate discounts
  • Participate in our property incentive and benefit programs

If this sounds like you, apply today with your cover letter and CV below. Successful candidates must have eligible Australian working visa entitlements. Please note only short-listed candidates will be contacted.

We are committed to equal opportunity employment and encourage applicants from all backgrounds to apply.